Jacob Nolley Email & Phone Number

West Lafayette, Indiana

-Recruited and retained talent-Developed corporate vision and mission-Organized marketing and advertising strategies-Collaborated on graphic designs and photography-Managed budget and accounting-Developed website and social media accounts-Invented and designed The GripIt-Designed company apparel-Organized, managed, and executed a successful $15,000+ Indiegogo Fundraising Campaign

Lafayette, Indiana Area

-Helped Increase Service Titan Score (Efficiencies) to 90 (Largest quarterly increase in Service Titan History) -Implemented Zoning resulting in a large decrease in time spend assigning calls -Set up online booking through our website -Activated form that allows tech to rate the quality of a service location -Activated and implemented the Open Capacity board to help reduce over/under booked days -Helped coordinate the implementation of onsite financing-Implemented and trained coworkers on task management to reduce the amount of dropped customers-Developed call scripts for every type of call for easy CSR training and scalability -Set up technician routing within Service Titan to more accurately predict technician drive-time -Actively manage all our social media accounts, posting on all platforms daily and replying to customer comments as necessary -Completed the set-up of our business page on Facebook, LinkedIn, Yelp, and Google My Business -Set up a system to automatically send customers handwritten thank you cards after new installs -Set up system to automatically syndicate blog content from website into LinkedIn -Set up system to automatically reply to high quality google reviews to help with SEO rankings -Helped code and install a texting feature on our website so that customers can text us directly into Service Titan -Developed system to automatically send handwritten follow-up cards to customers 1 year after install -Accepted the role of Chairman of the Board for the HVAC Ivy Tech Board to help JL Anderson gain new technicians -Reduced technician daily drive time from 1.5-2+ hours per day to .75-1.15 hours per day, releasing a potential $500k+ to the company per year

-Developed strategic action plan to improve the marketing strategy of the Art Museum of Greater Lafayette-Organized and simplified the Art Museum's website-Collaborated with Art Museum staff to develop comprehensive plan for marketing development-Developed social media and website marketing techniques to help garner interest in Museum activities-Consolidated over 25 website tabs into 4 strategic categories-Designed corporate website for client recruitment-Organized corporate structure to effectively serve clients and tell their story in a cost effective manor

West Lafayette, Indiana

-Stood with one foot in the present and one foot in the future to excite and drive towards shared vision-Developed 50+ page action plan with assistance-Led a team of 9 leaders who led a program of over 1,000 undergraduates-Understood the vision of the program and how it fit within the existing framework-Articulated program mission and vision to motivate program ownership-Developed leadership competencies of team by providing opportunities to take ownership-Dedicated 15+ hours per week to growing and cultivating the program-Instituted a program wide scoring system to implement competition and reinforce accountability-Used systems thinking and planning to execute ideas and goals of team members-Understood and recognized details that reinforced program success-Communicated to small, medium, and large scale groups through written and oral mediums-Understood organizational budget and how to use it to achieve program goals.-Managed and organized program resources to cultivate strong leaders-Implemented and executed Implicit Bias Training program to "Wake-Up" mentors to their implicit biases-Provided clear leadership opportunities to marginalized groups to reinforce inclusive practices and reduce the consequences of implicit biases-Resolved conflicts on small and large scales over short and long periods of time-Recruited motivated and involved leaders to lead the program at the conclusion of my tenor

-Facilitated the growth and development of seven Purdue Honor's students-Delegated tasks and responsibilities to mentees to encourage individualized development-Tailored group discussions toward topic coverage as well as team building-Organized group events to encourage personal relationship development amongst group members-Reflected on the current group status and planned future meetings with fellow mentors-Engaged with team members individually outside of class to facilitate trust within the group

West Lafayette, Indiana

-Organized personalized tours for distinguished alumni and guests of the president-Developed itineraries for other tour guides and developed strategies for more engaging tours-Evaluated effectiveness of tour routes and implemented methods for improvement-Educated myself on Purdue Traditions, Landmarks, Buildings, Alumni, and Achievements-Improved tour quality by knowing 1-2 facts about every building on campus-Perfected riding, bus, golf cart, and walking tours of campus through weekly, self-regulated practice sessions outside of work-Performed tours to small and large groups of different backgrounds, ages, and educational levels from middle schoolers to international industry leaders-Collaborated with other tour guides and translators to give effective tours to both english and non-native speakers

West Lafayette, Indiana

-Organized and Delivered personalized tours to visiting alumni, guests of the president, middle schools, etc.-Assisted callers and welcome center guests with any questions or concerns they may have-Directed individuals to beneficial personnel and locations around campus-Collaborated with fellow ambassadors about tour techniques-Developed engaging map perspective videos for middle school presentations

West Lafayette, Indiana

-Cultivated community network through collaborative relationships with peers-Collaborated with high achieving industry leaders to expand reach-Helped develop a culture of achievement with peers-Motivated high performing peers to achieve their desired successes-Developed knowledge through scholarly and creative endeavors-Developed personal brand and life direction-Developed and Demonstrated personal and professional leadership skills

-Met weekly with the professor and bi-weekly with the team as a whole-Found and Read relevant research papers-Shaped the methodology of the study (from the use of equipment to film the team, to decisions about dependent measures)-Wrote a paper summarizing the research-Tracked research progress via data collected from research and test subjects-Worked to "Wake-Up" subjects to their own implicit biases through POV tests-Developed scripts for video tests-Recruited and Vetted applicants for videography-Developed film templates and Managed video recording sessions-Produced and Edited professional quality training videos

West Lafayette, Indiana

-Developed a comprehensive business plan-Presented to prospective investors and consumers-Designed a company logo-Conducted market research to develop comprehensive marketing plan-Conducted interviews to develop an executive team-Delegated tasks to executive team members-Facilitated leadership development and team building within organization-Designed, Developed, and Produced textile designs-Developed and Executed sales strategies to target boutiques state-wide-Assisted the development of ecommerce presence-Self-Taught legal documentation writing and accounting principals to save money-Organized and Executed the dissolution of the company

Shelbyville, Indiana

-Educated myself on the knowledge, skills, and abilities necessary to succeed as a guard-Facilitated fun activities for young children while on duty-Instructed toddlers through middle schoolers how to swim-Organized community involvement within the city pool and parks department-Encouraged growth within coworkers across all domains-Protected patrons from unsafe activities within the pool area