• Directed daily operations and external outsourcing contracts for a cleaning service company,ensuring successful execution.• Supervised and trained staff, ensuring exceptional customer experiences.• Achieved project goals for industrial clients.• Led recruitment, managed financial documentation, and utilized SAP Fieldglass forstreamlined administrative tasks.

•Oversaw customer inquiries and feedback, ensuring prompt and effective responses.•Played a pivotal role in resolving disputes and proactively maintaining a positive customer experience.•Spearheaded the development and implementation of innovative strategies to enhance customer satisfaction and engagement.•Managed and proficiently utilized customer support platforms such as Zendesk and AmazonWorkspaces to optimize service delivery and streamline support operations.

•Managed daily cash operations, efficiently handling deposits and withdrawals with a keen eyefor accuracy and compliance.•Served as the initial point of contact for customers seeking to initiate new accounts, demonstrating excellent communication and customer service skills.•Developed a deep understanding of the financial services landscape in the Mexican bankingsector, contributing to informed decision-making and quality assurance initiatives.

•Executed telemarketing campaigns to engage potential clients, showcasing persuasivecommunication skills and in-depth product knowledge to boost sales.•Proficiently managed the end-to-end process of quotations and invoices, ensuring accuracy,efficiency, and customer satisfaction.

•Facilitated the efficient ordering and processing of interns' and recipients' payrolls, ensuring timely and accurate compensation.•Managed incident reporting procedures, maintaining detailed records and ensuringcompliance with HR policies and regulations.