Jacobo Dominguez-Blanco Email & Phone Number

Madrid, ES

Madrid, Madrid, ES

Vecttor es la compañía líder en la gestión de licencias VTC a nivel nacional. En Vecttor nos dedicamos al transporte urbano de pasajeros con vehículos con conductor. Somos parte del Grupo Cabify y contamos con una flota vehículos que nos permiten poner a disposición de nuestros clientes servicios de movilidad a través de la App de Cabify.Contamos con un.

Madrid, ES

Reporting directly to the Ride Hiling division CEO, I am responsible for leading the company’s operations and customer experience for all markets. I coordinate the definition of Cabify's vision and strategies for operations development and consolidation (in an efficient and effective way) according to our customers needs (drivers, users, corporate and.

Madrid, ES

Main working areas: participate / lead strategic projects of high relevance for the group and the yearly strategic planning process of the company, assure equity story in terms of ROCE: financial statement, market, product, growth, etc.. participate in integration projects and support in M&A projects (Pre-deal, Post-deal).

Madrid, ES

The Global Contact Center department is responsible for the definition of the target model (ToBe Model) for all contact center operations across the group: Service model, management model, outsourcing partner contract model, sales model, resources model; and the cost structure - how much should cost the service. Under my responsibility I had the following.

München, DE

I worked for the operational excellence department, in charge of complex and cross-departmental process optimization and quality assurance projects. I lead, defined and implemented the new recruiting process for the contact centres. I got trained in Lean&6Sigma methodology and applied this methodology to the redesign this process. I got certified as green.

Madrid, ES

I worked for the customer service & sales department, in charge off handling all customer requests, forecasting demand, defining procedures and assuring quality all along the customer life cycle. I was customer care & sales operational responsible for inbound telemarketing, which was mostly outsourced in a bunch of vendors. I worked hand in hand with.

Madrid, ES

During my stage as trainee in Telefónica de España I worked for several departments. From 09/2010 to 12/2010 - working for the B2C Project Management Office (PMO) in the strategy department. Support managers in the root causes identification for process improvement. From 12/2010 to 05/2011 - Customer Experience Department (CEX) in marketing department..

Munich, DE

During my last year at the Technical University of Munich (TUM) and in order to complete my engineering studies I worked as intern at the Research and Innovation Centre of BMW (Forschungs- und Entwicklungszentrum - FIZ). I worked in the automobile dynamic department at the steering test benches. My tasks included: *Design and fabrication of supplementary.

Executive Mba

Postgraduate, Managing The Digital Telco

Master International Business (Mib), International Business

Master Of Engineering (Meng), Automotive Engineering Technology/Technician

Master Of Engineering (Meng), Mechanical Engineering