Jacob Helms Email & Phone Number

Savanna, Il, Us

Remote

Dubuque/Clinton

Directed and oversee individuals responsible for desktop, server and LAN support at 2 Regional Hospitals. Worked closely with Director to ensure the highest possible level of service to RHM. Worked closely with CIO and ISD to ensure local issues and priorities are met. Served as a member of Information Services leadership team, collaborating with Information Services management and staff to provide a technology infrastructure that is consistent with the goals of Trinity Health and meeting the needs of the RHM.Directed individuals responsible for all desktop, server and LAN support at one RHM. Performed supervisory functions of hiring, evaluating, training, career development and mentoring. Consults with local HR departments on adhering to RHM HR policies and procedures.Responsible for the coordination of departmental budgets, both capital and operating, including preparation of budgets, approval of expenditures and monitoring of actual expenditures. Prepared variance explanations as required by TIS management.Assisted in evaluating hardware and software requirements and determining if upgrades are required to maintain optimal service. Determined the applicability of new technological developments and recommending appropriate usage. Assisted in preparing written reports on findings for presentation to TIS and RHM senior management for justifying upgrades, new equipment purchases, or maintenance enhancements.Assisted with establishment of departmental and colleague goals and objectives that support the overall goals of Information Services and promoted staff development. Evaluated colleague and department performance against these established goals and objectives.Responsible for departments administrative functions including project management, resource allocation, vendor management, colleague performance evaluations and career development.Actively participated in the development, maintenance and testing of Information Services disaster recovery plans.

Clinton, Iowa, United States

Responsible for the installation, maintenance and technical support of application infrastructure and Wintel servers and their related environments . Supports intel and Unix based operating systems and other technologies such as: virtualization, physical and virtual server hardware, systems management, server automation, anti-virus, Active Directory administration, and DNS. Occasionally required to assist Network engineering and Network Security with a variety of task.Assist Tech-Ops team in Configuring, installing, monitoring and maintaining ITS users’ desktop software and hardware. Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Participates in projects and supports mobile workforce.

Elizabeth Il

Create and implement scheduling model; define standard operating procedure for inventory management; administration, configuration, installation, and servicing of broadband wireless and fiber network; create metrics for network reliability and projected consumer usage; assist in development of budget improving engineering; select and maintain vendor relationships; monitor and maintain FCC compliance; train, coordinate and supervise new co-workers and contractors; coordinate cross departmental communication and shared responsibilities; recommend efficiency improving procedures and materials; assist customers via phone, email, and in person, troubleshooting issues with personal computers, home networking, software configuration, and Internet service restoration;

Created a standardized personal computer repair operating procedure; assisted customers via phone, email, chat, and in person, troubleshooting personal computers, home networking, software configuration, and Internet service restoration; researched and engineered business class network solutions

Computer Science / Video Game Design

Education record