The IT Support Technician is a member of the Client Services Team in a moderate size Information Technology department. This position is responsible for managing and maintaining end-user devices and software in an enterprise environment. The IT Support Technician also plays a key customer service role and services multiple clients.Represent the high level of customer service that the RESA IT Department has built its reputation on.Provide tier 2 customer support to users for all desktop and connectivity related issues.Provide technical support, including installation, configuration, and upgrades of all client systems including PCs, iPads, Chromebooks, Printers, Projectors, and other user-facing technology.Support multiple Operating Systems including Windows, Mac OSX, Apple iOS, ChromeOSInstall and configure end-user software.Assist in structured cabling projects such as running and terminating CAT5e/CAT6 wiring.Actively participate in the design and implementation of frequent new technical projects and initiatives.Create and maintain technical documentation such as diagrams and configuration management.

2/10/2015 - 4/14/2015Responsibilities:-Operates communications equipment to provide prompt and effective responses to calls for service in both routine and emergency situations. -Exercises judgement in coordinating and following through on responses to situations which may affect the lives and safety of the public, police and fire personnel, and others responsible for public protection and safety. -Monitors, receives calls, and broadcasts on public safety radio; receives requests for medical assistance, fire and police and other emergency services by telephone or radio. -Creates computer records of the daily activities of police officers and fire personnel, such as emergency runs, fire calls, vehicle stops, and other activities; prepares non-felony incident reports and one-car accident reports; enters data into the computer on house watches, warrants, and other items. -Remains cognizant of complaints, designated priorities, and availability of units capable of responding to reported incidents. -Answers non-emergency phones; disseminates information to the public regarding City and/or departmental operations or transfers to the appropriate party; assists citizens who telephone with complaints and questions; provides information and assistance for other City departments. -Determines nature of required assistance, location, and other pertinent information; differentiates between routine, priority, and emergency requirements; deploys nearest appropriate public safety response to scene of event; transmits pertinent information regarding service requirements; and assigns backup assistance as required. -Monitors fire alarm panel for indications of emergency; maintains up-to-date City street maps; uses fire computer to assist fire units responding to emergencies; maintains fire log.-Completes arrest paperwork on prisoners; collects bond, assigns court date; monitors the jail during shift; feeds prisoners.

Maintain a safe, secure and profitable retail environment.

Responsibilities-Provide excellent customer service.-Sell technological product(s) & service(s) solution to meet customers needs or wants.Awarded: Department MVP during a quarterly meeting.

Responsibilities-Provide excellent customer service.-Sell technological product(s) & service(s) solution to meet customers needs or wants.Awarded: Department MVP during a quarterly meeting.

Interacted with clientele in a professional manner while attending to his or her concern.Effectively solved customer issues in an efficient and timely manner.Assisted with setting up banquets and events, including business meetings, birthday parties, weddings, and more.While setting up banquets and events, I exercised extreme attention to detail. Operated POS (Digital Dining).Performed various tasks at the request of the supervisor.Assisted with training of new employees.

Patrol 2,200 acre site in company vehicle and on foot using the Deggy system as well as free-roam patrol methods.Monitor for suspicious activity.Report incidents.Operate radio.Issue tickets and parking violations.Control access to various buildings and rooms. Respond to service calls from Shift Leader.Conduct interviews.Search and inspect vehicles, visitors and baggage.Maintain a clean patrol vehicle. Refuel patrol vehicle, using company credit card.Controlled access to facility, by operating and monitoring Continuum system and filling out paper logs.Maintained access cards as neededPrinted muster report in the event of an evacuation.Raised and lowered American and company flags as necessary.Monitored parking conditions.Requested parking lot service as necessary. Monitored surrounding area and entire site via PTZ surveillance systems.Inspected patrol vehicle.Maintained periodic radio contact with patrol officer.Maintained keys and corresponding logs.Maintained a 24-hour daily activity report.Wrote incident reports.Directed traffic.Identified and/or assisted with issues of employees, contractors, vendors, and the public.Collaborated with co-workers and supervisors regarding special circumstances and changes to procedures, protocol and work environment. Maintained confidentiality while effectively communicating information to the public, employees, contractors and/or vendors- over the phone and in person.Maintained reports with Microsoft Word: incident and daily activity.Designed and maintained Microsoft excel spreadsheets, which documented various items relating to the concerns of security per day/week/month (i.e. number individuals signed in/out, number of parcels inspected, number of individuals denied entry, etc.).Received and or redirected packages and deliveries within facility or to other locations.Maintained a safe and clean work environment inside and outside.Assisted with training of new employees.

This was a voluntary position of which I applied for, and was then selected. Then, at the first meeting I ran against two other board members, for Chairman. Running consisted of presenting a speech to the board as well as the Youth Marketing Coordinator and Marketing Manager (all of whom, I'd never met), as to why I was a good candidate for the position.There were a total of 5 other student volunteers on the board, and the adviser was the Youth Marketing Coordinator for E&A Credit Union. Meetings were held once a month. A main goal of the board was to increase youth membership at the credit union, through the collaboration of the board, as well as to help educate youth about banking in general.Duties:Managed all of the boards business and meetings.Acted as it's facilitator and guide. Was responsible for being knowledgeable about all aspect of the board.Was accountable for all other positions on the board.Created and maintained a private Facebook page (to maintain confidentiality), which the board used to communicate ideas, etc. while meetings were not in session. Created and implemented a policies and procedures manual, which presented all aspects of the Youth Advisory Board.

Ensured the proper display of retail materials, clothing, accessories and merchandise.Cleaned, repaired and built displays and shelving for merchandise. Performed various tasks at the request of the supervisor.

Ensured the proper display of merchandise, which included beverages and packaged goods.Maintained a safe and clean work environment inside and outside.Disposed of cardboard and paper waste.Organized recycling materials in an orderly fashion. Performed various tasks at the request of the supervisor.Assisted with store-closing procedures.

Prepared made-to-order sandwiches, salads and party subs.Proofed and baked bread and cookies.Prepared and served various frozen yogurt desserts. Maintained a clean and visually appealing work environment.Operated POS cash register.Performed various tasks at the request of the supervisor.Assisted with store-closing procedures.

Manually excavated earth.Performed landscaping techniques.Assisted with installation of underground water and waste water systems.Assisted with maintenance of heavy machinery.Operated heavy machinery.Performed various tasks at the request of the supervisor.Directed traffic.