Jacob Osgood Email & Phone Number

Remote

● Architectural Design: Designing scalable, high-performance system architectures aligned with business needs.● Infrastructure Planning: Planning and implementing network infrastructure, virtualization, and other server infrastructure.● Systems Integration: Integrating diverse systems and applications for seamless data flow and interoperability.● Technical Leadership: Providing guidance and mentoring to junior engineers, ensuring high-quality standards.● Troubleshooting & Resolution: Serving as the highest escalation point for complex system issues, resolving root causes efficiently.● Performance Optimization: Identifying and addressing performance bottlenecks to enhance system efficiency.● Disaster Recovery & Business Continuity: Developing and testing disaster recovery plans to minimize downtime and data loss.● Continuous Improvement: Monitoring industry trends, driving innovation, and fostering a culture of continuous improvement.● Monitoring Implementation: Implementing multiple forms of monitoring including Checkmk, self-designed solutions, and Grafana dashboards for comprehensive system health visibility.

Bloomington, Illinois, United States

● Preform as a part of the corporate risk process. ● Maintain Proxy devices and other components of the boarder protection environment.● Respond to security and infrastructure stability incidents in a timely manner.● Respond to requests and incidents experienced by over 100,000 employees both internal and external to employer.

Urbana-Champaign, Illinois Area

● Design firewall implementation for small to midsize businesses● Install and configure firewalls● Service firewalls on an ongoing basis including issues with networking, policy changes, VPN infrastructure, and firmware upgrades● Install, configure, service antivirus solutions for windows server systems● Install, configure, service antivirus solutions for windows workstation systems● Implement and maintain SSLVPN, IPSEC, and L2TP VPN systems including site-to-site and client-site implementation● Respond, mitigate, and investigate cybersecurity events● Design, implement, and maintain networks for small to midsize businesses● Manage projects ranging from implementing networks to researching new technology to bring to our customers● Document network and security infrastructure for clients and engineers● Train engineers on network, security, and server topics● Design and manage the lab environment for training engineers● Assist other engineers via escalation of tickets and projects● Site survey client businesses and recommend solutions to meet business needs based on financial and technical requirements● Install and test low voltage cabling including ethernet and analog phone lines● Install network racks, patch panels, access points, and all other equipment required to operate customer networks● Serve as an escalation point for web hosting, exchange, sql, unix systems, installations, migrations, network, security, and many other areas

Urbana, Illinois

● Supervise students and hourly staff to complete various projects and tickets● Configure, upgrade, and install desktop workstations, software, printers, network equipment, and servers● Design and implement network, and server infrastructure● Provide tier two end user support to all 80+ library employees and support public technology used by members of the community● User account management in AD● Task sequence creation and deployment with MDT/WDS● Communicate and enforce standards for use and security of network, computers, and data● Develop and deliver training materials for users on application, database, and network usage topics● Implement customized group policy objects to manage security and end user experience

Danville Illinois

● Call center support for digital signage used throughout North America● Aid customers and dealers in troubleshooting of digital signage and communications equipment that digital signs rely on● Creation of documentation for support technicians, dealers, and end users● Served as the IT domain expert for network communications related issues with signs● Create and maintain records of troubleshooting and create orders for equipment replacement

● Provide direct end user support to all ~400 employees● Aid in maintenance of documentation for common troubleshooting● Help network and server administrators maintain equipment in the three datacenters and upwards of 15 network cabinets throughout the facility● Manage help desk related projects and improvements while working with other interns

Aas Of Computer And Network Administration, Computer And Network Administration

Education record