Jacob Peay Email & Phone Number

Orchestrated installation and maintenance of the Nielsen Meter in homes across Utah and the nation, including a combination of various complex mechanical and electrical equipment designed to monitor private usage. Installed, integrated, diagnosed, and repaired Nielsen products at customer sites; performed on-site and/or in-house repairs. Mentored and coached new staff, led multiple business improvement committees, and created and presented demonstrations to management. Managed regional accounts and acquired in-depth knowledge of products while covering massive territories. Engaged with customers and delivered the highest level of service to resolve issues and concerns and provide resolution. Streamlined internal protocol to enhance the overall data gathering and analytics for media ratings.• Received the National Field Engineer of the Year Award from a field of more than 700 representatives across numerous zones and regions for the years 2010, 2013, and 2018.• Acknowledged by senior management for performance and awarded with the top company honor, “Circle of Excellence” for 5 years.• Investigated issues brought from customers across the field and performed troubleshooting for an improved turnaround time.

Orem, Ut

Created and managed the technical aspects of over 20 theatrical productions each year. Managed and trained a diverse group of both employees and interns, becoming well-versed in several different technologies throughout the media industry. Conducted site research and implemented departmental procedures and quality standards to ensure the highest levels of performance and customer satisfaction. Evaluated and managed employee performance, and established employee training and development plans aligned with the organization development philosophy• Led teams to operate according to internal best practices and procedures and delivered new protocol to enhance efficiencies.• Coached team members on engineering innovations and promoted team members on the Technical Development career path.

Bachelor Of Information Tech, It

Associate'S Degree, Information Technology

Associate'S Degree, Information Technology, 3.8