Jacob Percy, Mba Email & Phone Number

Montana, United States

Manages multiple accounts, provides leadership, support, and guidance to housekeeping, laundry, and floor-technician staff, ensuring quality standards, inventory levels, safety guidelines, and customer service expectations are met. Maintains accurate records of income and expenditures, supplies, personnel, and equipment. Runs and reviews reports, approves payroll, issues and reviews Employee Warning Notices. Performs Interviews, hiring, coaching, training, and manages budgets.- Retained accounts planning to end contracts before taking over the district- Increased unity and camaraderie within district

Ketchum, Idaho

As a store manager, I directed all aspects of a Sherwin Williams retail store that produced up to $1.05M in annual revenue. In this position, I led staff members and hired, trained, and mentored employees to promote professional development and provide excellent customer service. I maintained store and warehouse inventory, modifying merchandising and storage solutions to address customer needs and increase sales. I also promptly resolved employee and customer issues and conflicts to maintain positive environment, and clearly communicated sales goals and events with staff.• Continually surpassed quarterly sales goals by up to 20% over prior year by prioritizing stock availability to meet demand while increasing sales and decreasing costs.• Increased quality of order fulfillment through recommendation of optimal products and services.• Coached staff on products, processes, and strategies to manage consistent results.• Increased efficiency and customer satisfaction by redesigning store and warehouse layout.

Twin Falls, Idaho 83301

Learn through self-study modules, structured on-the-job training, classroom instruction via regional training facilities, & continue an ongoing education throughout my career. Develop proficiencies that encompass all aspects of store management, including paint and associated products, customer service, professional sales and marketing, credit and accounts receivable management, human resources management, profit & loss, and merchandising management. Troubleshooting, marketing, training, analyzing systems, creative problem solving strategist, and demonstrate all-encompassing leadership skills & abilities.

Nampa, Idaho, United States

Arizona And Washington State

As an enrollment relationship manager, I provided oversight of recruiting and enrollment of prospective students. In this role, I collaborated with department supervisors to review statistical data analysis and set goals to improve processes and enhance productivity. I identified areas for improvement and developed and executed strategies to attract students and offer educational and financial plans that met individual goals. Additionally, I ensured compliance with state and federal laws, corporate policies, ethical practices, and guidelines.• Displayed exemplary strategies that reduced costs generating business growth• Received recognition across multiple divisions that highlighted best practices and success.

Orem, Utah, United States

While a technical support agent, I offered a high level of customer support while facilitating the resolution of technical issues. In this position, I accurately addressed issues, provided solutions to address root causes, maintained accurate records, trained new employees, and supported organizational success by developing and implementing system and process improvements.

Master Of Business Administration In Management, Business/Management

Business Administration/Management, Business Administration And Management, General, 3.65 Gpa

Starting out with and Associates of Arts in Psychology in UoP's online format, I enjoyed learning about the mind and people's way.

Associate Of Arts (A.A.), Psychology

While working for the University of Phoenix enrolling students into degree programs, and simultaneously attending an Associate's followed.

Massage Therapy Certification, Massage Therapy/Therapeutic Massage, P

I attended the College of Massage Therapy for obvious general reasons, to learn how to be certified in the arts of Massage. To be honest.