Jacob Pfleger Email & Phone Number

Managing a wide range of private aviation operations, for numerous HNWI clients and companies, with a strong focus on detailed and transparent client communication, quoting and flight support. Coordinating the entire flight booking and operation process from initial quoting and operator/aircraft selection based on the clients, and internal company requirements. Overseeing the invoicing and contracting process for each particular trip. Coordinating all aspects of the flight logistics such as, organising passenger details, catering requests, as well as ground transportation and any other client specific requests. Providing clients with detailed flight following and post-flight trip follow-up. Assisting and advising clients with any irregular operations during the trip such as weather diversions/delays and AOG situations.

Prague, The Capital, Czech Republic

Developing and supporting the growth of the charter sales department. Overseeing the sales process from initial quoting through to contract preparation and post flight follow-up. Retaining, and growing existing client relationships.- Boosted charter flight sales by more than 25% during the first year- Maintained a high client satisfaction rating- Implemented various marketing strategeies to meet and exceed sales targets- Assisted with the deisgn and introduction of new inflight service standards- Activley solved a wide range of operational issues that impacted the flight sales- Adapted sales approach based on indivivdual Clients needs and latest market trends

Worldwide

Providing personal on-ground and in-flight logistics support to various high profile and complex charterflight operations. Acting as the primary on-board point of contact for the client,flight crew and airline operations team.- Managed various high profile missions including the 2018 FIFA World cup Trophy tour- Effectively solved countless unforeseen issues thatarose, ranging from aircraft technical issues through to local airport regulations and restrictions- Maintained and developed relationships with key charter clients- Effectively coomunicated with numerous stakeholders to ensure a positive outcome for the clients- Achieved maximum end-client satisfaction by ensuring smooth coordination of all flight related tasks

Prague, The Capital, Czech Republic

Developing new business opportunities for Euro Jet within Australia and the Oceania region. Providing personal on-ground support to various types of flight operations.- Introduced the Euro Jet brand to over 20 Australian and overseas clients.- Achieved record growth in the Australian client base for the company.- Negotiated numerous ground handling agreements within Australia, providing a competitive solution for Euro Jet in Australia.- Coordinated and managed trips for new clients to the Euro Jet core region- Personally supported numerous high profile trips (Sports teams, Musicians, Heads of State trips, Film crews)- Managed and maintained key relationships with the Australian Civil Aviation Authority and numerous ground-handling agents

Prague, Czech Republic

Responsible for setting up Ground Handling, permit applications, refuelling, catering and various other trip support services. Liaising with Corporate/VIP aircraft operators, as well as dedicated ground agents in Russia, Central/West Asia, Middle East and Eastern Europe/Balkan regions.• Coordinated all aspects of the ground operation from the 24/7 operations control centre.• Prioritised handling requests based on urgency and complexity of the given request.• Managed and coordinated last minute handling and permit requests, often with as little as two hours notice.• Maintained effective flight following practices through the use of Eurocontrol CFMU portal.• Prepared and collated operational flight plans, weather and notams for flight crew.• Managed communication with the network of Euro Jet ground agents with regards to specific flight requirements and special requests from the client. • Supported and trialled the introduction of the new ground agent reporting application.• Focused and managed trip support requests outside of the Euro Jet core region.

Sydney, Australia

Responsible for coordinating seasonal airline schedules and slots for major Australian International airports.Oversaw implementation of scheduling guidelines for each season- Managed day-to-day relationships with airlines and airports throughout Australia- Ensured operator compliance with allocated slots- Provided reccomendations for slot optimisation based on comprhensive data analysis

Sydney, Australia

Providing safe, efficient and consistent ground support for local and international business jet clients at Sydney International Airport.• Coordinated specialist ground support services for various military aircraft including USAF and RAAF VIP operations.• Established and managed the following services associated with ground handling operations:• Marshalling | Chocking | Aircraft cleaning |Toile/water servicing | Passenger services | Crew services | Trip setup & slot request services | Baggage handling.• Oversaw and coordinated ground support during the 2010 Australian federal election for up to 10 aircraft at any one time.• Liaised with relevant service providers and contractors to ensure a smooth delivery of services to clients (refuelling, catering etc.).

Hervey Bay

- Welcome and check-in up to 60 passengers for flights to Lady Elliot Island Resort- Handle up to 6 flights daily- Provide ground handling services including baggage handling and marshaling- Accept and organize up to 2 tonnes of freight for forwarding to resort- Collate paperwork (manifests, weather briefings and flight plans)- Maintain ground support equipment- Liaise with pilots and operations staff on day-to-day operational matters- Provide assistance and manage flight disruptions and cancellations