Jacob Pfleger Email & Phone Number

Managing a wide range of private aviation operations, for numerous HNWI clients and companies, with a strong focus on detailed and transparent client communication, quoting and flight support. Coordinating the entire flight booking and operation process from initial quoting and operator/aircraft selection based on the clients, and internal company.

Prague, The Capital, Czech Republic

Developing and supporting the growth of the charter sales department. Overseeing the sales process from initial quoting through to contract preparation and post flight follow-up. Retaining, and growing existing client relationships.- Boosted charter flight sales by more than 25% during the first year- Maintained a high client satisfaction rating.

Worldwide

Providing personal on-ground and in-flight logistics support to various high profile and complex charterflight operations. Acting as the primary on-board point of contact for the client,flight crew and airline operations team.- Managed various high profile missions including the 2018 FIFA World cup Trophy tour- Effectively solved countless unforeseen.

Prague, The Capital, Czech Republic

Developing new business opportunities for Euro Jet within Australia and the Oceania region. Providing personal on-ground support to various types of flight operations.- Introduced the Euro Jet brand to over 20 Australian and overseas clients.- Achieved record growth in the Australian client base for the company.- Negotiated numerous ground handling.

Prague, Czech Republic

• Responsible for setting up Ground Handling, permit applications, refuelling, catering and various other trip support services. Liaising with Corporate/VIP aircraft operators, as well as dedicated ground agents in.
• Coordinated all aspects of the ground operation from the 24/7 operations control centre.
• Prioritised handling requests based on urgency and complexity of the given request.
• Managed and coordinated last minute handling and permit requests, often with as little as two hours notice.
• Maintained effective flight following practices through the use of Eurocontrol CFMU portal.
• Prepared and collated operational flight plans, weather and notams for flight crew.

Sydney, Australia

Responsible for coordinating seasonal airline schedules and slots for major Australian International airports.Oversaw implementation of scheduling guidelines for each season- Managed day-to-day relationships with airlines and airports throughout Australia- Ensured operator compliance with allocated slots- Provided reccomendations for slot optimisation.

Sydney, Australia

• Providing safe, efficient and consistent ground support for local and international business jet clients at Sydney International Airport.
• Coordinated specialist ground support services for various military aircraft including USAF and RAAF VIP operations.
• Established and managed the following services associated with ground handling operations:
• Marshalling | Chocking | Aircraft cleaning |Toile/water servicing | Passenger services | Crew services | Trip setup & slot request services | Baggage handling.
• Oversaw and coordinated ground support during the 2010 Australian federal election for up to 10 aircraft at any one time.
• Liaised with relevant service providers and contractors to ensure a smooth delivery of services to clients (refuelling, catering etc.).

Hervey Bay

- Welcome and check-in up to 60 passengers for flights to Lady Elliot Island Resort- Handle up to 6 flights daily- Provide ground handling services including baggage handling and marshaling- Accept and organize up to 2 tonnes of freight for forwarding to resort- Collate paperwork (manifests, weather briefings and flight plans)- Maintain ground support.