Jacob “Jp” Pleasants Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

• Implemented a WCS integrated with a warehouse automation system for a Fortune 2 and Fortune 50 company at multiple facilities that included on-site training, software and API integration, on-site troubleshooting, and post go-live support• Collaborated with stakeholders to solve pressing problems using observation, requirements analysis, and strict prioritization• Spearheaded the prioritization and delivery of support tickets created by clients around the WCS through research, troubleshooting, distribution to development teams as needed, client communication, and timeline management• Directed the development and deployment of a bin illumination system for the WCS’s Goods-In process. Oversaw all aspects of the project life cycle including research, design, negotiation, implementation, and post-delivery support.• Designed a release note communication channel for weekly software updates, enhancing transparency and user engagement

Atlanta, Georgia, United States

• Deployed industry knowledge and experience to drive continuous improvement discussion and design through 12 accounts• Managed overall project budget and client interaction while designing and facilitating actionable tasks for team members

Atlanta, Georgia, United States

• Established account ownership of 8 post go-live SMB clients, driving stability and positive overall customer experience through weekly engagements, business/UI reviews, and future-state planning• Leveraged relational database management systems to perform data analysis, writing SQL based reporting visualizations

Atlanta, Georgia, United States

• Collaborated with clients to design a custom solution to meet business requirements while providing insight into general process improvements including picking, packing, receiving, replenishments, cycle counting, and inventory management• Executed the configuration of design while leveraging rule evaluation engine, javascript functions, and logic-based configurations to change process behaviors and customize functionality while also adjusting UI layouts via screen XAML• Utilized API development platforms and Restful API infrastructure to test integrations and custom data flows• Successfully implemented 3 go-lives, driving overall business efficiency gain through on-site support

Raleigh-Durham, North Carolina Area

• Founded a soccer camp of 40 children, generating $10,000 over the course of three summers • Responsible for all Business Operations including hiring of staff, collections, scheduling, financing, liability, and venue• Attained leadership skills through fostering a fun, stimulating, and safe camp environment• Refined professional communication skills by defusing camp disputes and maintaining positive relationships with clientele

Columbia, South Carolina Area

• Planed and coordinated the staffing for distribution/collection events of several hundred bed lofts• Facilitated communications between Timbernest and the University of South Carolina

Charleston, South Carolina Metropolitan Area

• Implemented a new system of project cost recovery to recoup roughly $8 million from supplier defects and plane re-flights • Operated directly with Operations, Contracts, and Finance Procurement Agents in order to organize and present the collection of part-defect and plane re-flight data to Boeing’s suppliers• Built a lean improvement proposal on the manufacturing of Boeing V-22 aircrafts focusing on maintaining profitability while reducing production

Raleigh-Durham, North Carolina Area

• Built, reviewed, and adjusted the budgets for roughly 750 projects on the basis of reducing backlog and unrecognized revenue while maximizing gross margin, ultimately collecting roughly $1 million dollars before previously scheduled• Identified substandard project trends and implemented a system to mitigate poor margins by recognizing revenue earlier in the project life cycle, improving Mastec’s balance sheet position for general operations• Facilitated relationships among various project and constituent groups with the aim of promoting integrated systems

Columbia, South Carolina, United States

• Lead a series of fundraising events throughout the year raising $1.19 million for Palmetto Health Children’s Hospital• Developed leadership, management, and public relations skills through operating a fundraising event with 1,500 attendees

Bachelor'S Degree, Finance And Operations & Supply Chain Management, Gpa - 3.9

Activities and Societies: Flynn Scholar; Finance and Investment Association; Carolina Fund; Beta Theta Pi Fraternity (Philanthropy Board.

High School Diploma

Activities and Societies: National Honor Society; Early Entrepreneur's Club; Varsity Soccer Team Captain