Jacob Potter

Jacob Potter Email and Phone Number

Senior Software Engineer @ Dynatrace | Full-stack TypeScript Web Applications @ Dynatrace
Troy, MI, US
Jacob Potter's Location
Troy, Michigan, United States, United States
Jacob Potter's Contact Details

Jacob Potter work email

Jacob Potter personal email

n/a
About Jacob Potter

At Dynatrace, my focus is on enhancing customer experiences by building robust full-stack TypeScript web applications and implementing agile methodologies. My role encompasses not only development but also the maintenance of critical customer support portals and internal tools, leveraging cutting-edge technologies like React, AWS, and SQL.With a strong foundation in technical solutions architecture, I've designed efficient workflows and configured Zendesk support platforms to optimize customer service. My commitment to software engineering best practices and my ability to manage complex cloud technologies contribute to the success of our agile team at Dynatrace.

Jacob Potter's Current Company Details
Dynatrace

Dynatrace

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Senior Software Engineer @ Dynatrace | Full-stack TypeScript Web Applications
Troy, MI, US
Website:
dynatrace.com
Employees:
5617
Jacob Potter Work Experience Details
  • Dynatrace
    Dynatrace
    Troy, Mi, Us
    View
  • Web Wizards Software Development
    Owner
    Web Wizards Software Development Nov 2024 - Present
  • Dynatrace
    Senior Software Engineer
    Dynatrace Jul 2022 - Present
    Waltham, Ma, Us
    Responsible for building and maintaining Customer Experience Applications such as our Zendesk customer support portal and internal applications, including custom full-stack TypeScript Web Applications, utilizing technologies such as React, Express/Nestjs, Jenkins, Terraform, AWS, SQL, and more. Additionally, have experience with Golang. Focused on implementing Agile Methodologies via Scrum in addition to establishing software engineering best practices for the team.
    View
  • Dynatrace
    Technical Solutions Architect
    Dynatrace Apr 2021 - Jun 2022
    Waltham, Ma, Us
    Responsible for the design of workflows, processes, and configurations of the Customer facing Zendesk Support Platform within Dynatrace. This includes gathering use cases from stakeholders, and from there designing configurations of macros, triggers, automation, etc to use in the daily support of Dynatrace Customers.
    View
  • Dynatrace
    Technical Support Manager
    Dynatrace Jan 2019 - Apr 2021
    Waltham, Ma, Us
    Managed a team of 8 support engineers to ensure high performance and a focus on customerexperienceBuilt out PowerBI data model and reports for support leadership team to provide business intelligenceon the state of our operations and performance of the teamWorked to modernize our support organization and increase efficiency, as well as shift focus and culture to improve customer experience
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  • Dynatrace
    Technical Support Team Lead
    Dynatrace Sep 2018 - Jan 2019
    Waltham, Ma, Us
    Led team of 4 for SME areaWorked directly with customers to resolve high severity and impact issues with DynatraceInvestigate and troubleshoot Dynatrace environment issues
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  • Dynatrace
    Technical Support Engineer
    Dynatrace Oct 2017 - Sep 2018
    Waltham, Ma, Us
    View
  • Dynatrace
    Guardian Services Consultant
    Dynatrace Jan 2015 - Oct 2017
    Waltham, Ma, Us
    Dynatrace Guardian Consultant in the Detroit Metro region, Professionally Certified in Dynatrace AppMon, and Associate Certified in Dynatrace Saas/Managed, Synthetic Monitoring, and DCRUM. Driving change and maturity in process and culture through APM support, administration, configuration and maintenance; ensuring customer applications are operating at their peak performance.
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Jacob Potter Skills

Java Customer Service Linux Ubuntu Mysql Javascript Html Dynatrace Dcrum Application Monitoring Python Sql Leadership Microsoft Office Windows Os X Application Performance Management Php Operating Systems Git Windows 7 Hardware System Administration C Css Github Splunk Microsoft Sql Server Ruby On Rails Ruby Windows Server Wikimedia Sublime Text Teamwork Troubleshooting Time Management Computer Science Computer Hardware Unix Enterprise Software Chef Datadog Cloud Computing Splunk Administration

Jacob Potter Education Details

  • Western Michigan University
    Western Michigan University
    Computer Science

Frequently Asked Questions about Jacob Potter

What company does Jacob Potter work for?

Jacob Potter works for Dynatrace

What is Jacob Potter's role at the current company?

Jacob Potter's current role is Senior Software Engineer @ Dynatrace | Full-stack TypeScript Web Applications.

What is Jacob Potter's email address?

Jacob Potter's email address is ja****@****ace.com

What schools did Jacob Potter attend?

Jacob Potter attended Western Michigan University.

What are some of Jacob Potter's interests?

Jacob Potter has interest in Science And Technology, Education.

What skills is Jacob Potter known for?

Jacob Potter has skills like Java, Customer Service, Linux, Ubuntu, Mysql, Javascript, Html, Dynatrace, Dcrum, Application Monitoring, Python, Sql.

Who are Jacob Potter's colleagues?

Jacob Potter's colleagues are Kostikas Visnia, Cody Bollinger, Abdulla Abbadi, Katie Bank, György Kovács, Julie Bateman, Johann Gruber.

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