Jacob S. Email & Phone Number

Herndon, Va, Us

Ashburn, Va, Us

𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠:Proficient with Juniper products (JUNOS) including EX, QFX, MX, SRX, and SSR series.Experienced in configuring Ethernet, Optical, MPLS, and SDWAN technologies to optimize network performance and reliability.𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧:Utilized programming and automation tools such as Ansible and Python to streamline network management and operations.Implemented Security Technical Implementation Guides (STIG) to ensure compliance and security across network systems.𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲:Implemented Security Technical Implementation Guides (STIG) mandated by the National Institute of Standards and Technology (NIST) and the Defense Information Systems Agency (DISA) to uphold rigorous security standards.Collaborated with agencies like the United States Army Information Systems Engineering Command (USAISEC) to conduct cyber assessments, ensuring deployed systems meet compliance requirements.𝐂𝐥𝐨𝐮𝐝:Proficient in deploying and managing cloud-based solutions on Amazon Web Services (AWS) and Microsoft Azure Government.Leveraged cloud platforms to enhance scalability, security, and operational efficiency for diverse business needs.𝐓𝐫𝐚𝐯𝐞𝐥 𝐚𝐧𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:Executed on-site system integration, collaborating closely with key site personnel during installations to ensure seamless integration and operational functionality.Provided technical support, identifying and addressing critical technology needs to align with business objectives.Cultivated and maintained strong client relationships through effective communication and tailored technology solutions.

Designed and implemented IP networks for small and medium-sized businesses (1-250 users), with expertise in Fortinet, Cisco, and Palo Alto routers/NGFWs.Assisted the help desk with IT support tickets, addressing issues related to networking, server administration, Active Directory, Office 365, VMware ESXI, software, and multi-factor authentication.Supported clients by traveling on-site to identify and address key technology needs, ensuring alignment with business objectives and goals.Developed and maintained strong client relationships by interacting with key company personnel to identify technology requirements that support business operations.

St Louis, Mo, Us

Facilitated the training of associates, fostering a culture of collaboration by inspiring and celebrating team accomplishments.Committed to maintaining the standards that make Panera Bread unique, keeping team energy and motivation high to ensure a positive customer experience.Managed café scheduling, aligning staff availability with café needs.Recruited individuals who bring warmth to our guests, promote team success, and inspire each other through bold and brave actions.

St Louis, Mo, Us

Provided outstanding leadership to facilitate the success and development of my team.Maintained high standards of cleanliness, sanitation, food quality, and facility management within the restaurant.Oversaw the maintenance of facilities, including the building infrastructure (plumbing, air conditioning, security systems) and all equipment (ice machine, walk-in freezer, dishwasher).Coordinated and executed shifts effectively by monitoring labor, assisting guests with issues, and managing staff to achieve service goals and positive café metrics.

St Louis, Mo, Us

Engaged with clients to understand and fulfill their catering needs, ensuring orders are processed efficiently and accurately.Coordinated catering orders to guarantee timely delivery and adherence to brand and food quality standards.Identified customer requirements and provided clear, effective communication to ensure high levels of satisfaction.Maintained and managed customer accounts through regular interaction and proactive account maintenance.