Jacob Puckett is a Conversational Design (CxD) at Genesys. He possess expertise in user experience, user interface design, usability testing, web applications, cloud computing and 9 more skills. Colleagues describe him as "Jacob impressed me since the first we met. He is perfect on gathering all the requirements of a product and delivering a design to fulfill them. Always aware to all the perspectives and lifecycle of a product. We need more Jacobs to build better products!", "Jacob is a tour de force as a B2B UX design manager. Hands on, extremely passionate, highly skilled, detail oriented, and more than capable of wrangling situations of high complexity and uncertainty, Jacob brings the best out in his team and individual designers. He leads by doing. And what he does he does with style. I will be keeping an eye on Jacob's career with great interest. He's going somewhere amazing.", and "Jacob is a highly-skilled UX designer and manager at Rackspace. I had the pleasure of working with him in a support role on the Rackspace Cloud Control Panel. One of the things that impressed me most about Jacob is that he is able to maintain his cool under extreme pressure. Over the last two years, Jacob has led a team of 5 to 6 UX designers charged with designing an entirely new control panel that would vastly improve the user experience and "blow them away" with it's simplicity, all while dealing with an aggressive schedule and an eager management chain. Jacob was instrumental in the team's success. The new interface was delivered on time and to rave reviews. Jacob still leads the team while they deliver new features and improvements on a continuous deployment cycle. On a personal level, Jacob is extremely friendly and well liked by all who interact with him. I highly recommend Jacob for future promotions at Rackspace and to any future employers."