Jacob Radford

Jacob Radford Email and Phone Number

Product Manager at NBC Sports Next @ NBC Sports Next
Jacob Radford's Location
Orlando, Florida, United States, United States
Jacob Radford's Contact Details

Jacob Radford personal email

n/a

Jacob Radford phone numbers

About Jacob Radford

I'm a graduate from the University of Central Florida with a major in Business Management and a minor in Sports Business Management. While finishing my degree, I began my career in customer/client support and have furthered my growth by moving into a Product Implementation role. As an Implementation Specialist, I've had the opportunity to put a heavy focus on training, project management, and building our platform's self-help guides, tutorials, and automation.If you have any questions or would ever like to talk, don't hesitate to reach out!

Jacob Radford's Current Company Details
NBC Sports Next

Nbc Sports Next

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Product Manager at NBC Sports Next
Jacob Radford Work Experience Details
  • Nbc Sports Next
    Product Manager
    Nbc Sports Next Dec 2023 - Present
    Orlando, Florida, United States
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  • Nbc Sports Next
    Manager Of Customer Content
    Nbc Sports Next Aug 2023 - Dec 2023
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  • Nbc Sports Next
    Walkme Optimization Lead
    Nbc Sports Next Jun 2022 - Aug 2023
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  • Nbc Sports Next
    Lead Content Specialist
    Nbc Sports Next Sep 2021 - Jun 2022
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  • Nbc Sports Next
    Partner Care Technology Lead
    Nbc Sports Next May 2021 - Oct 2021
    - Managed the Training OnDemand project and team in creating innovative implementation and support solutions- Tracked various statistics to measure the efficacy of our in-app training tools- Worked closely with product teams across the company to build content for upcoming features and enhancements- Assisted with on-the-job training and development of Implementation Specialists
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  • Golfnow
    Implementation Specialist
    Golfnow Feb 2018 - May 2021
    Orlando, Florida
    - Managed the onsite implementation of the G1 system at golf courses throughout North America. This includes hardware and software installation, training, and overall project management before, during, and after the implementation.- Supported our course partners in their usage of our platforms. Additionally, in certain situations, provide guidance on overall business practices. - Built and maintain the self-help tutorials, support guides, and automation features within the G1 software.
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  • Golfnow
    Golfer Care, Team Lead
    Golfnow Oct 2017 - Feb 2018
    Orlando, Florida
    - Identified daily operational needs and develop strategies to maintain high service levels- Assisted specialists by handling customer escalations in an effort to uphold company policy and provide high-quality service- Developed employees by monitoring performance and providing feedback in areas of excellence and/or improvement- Forged and maintained cross-functional relationships with agents, trainers, managers, QA specialists, Market Sales, Managers, Marketing, Technology along with other areas of the company to facilitate problem-solving and help the team engage with customers
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  • Golfnow
    Golfer Care, Specialist
    Golfnow May 2016 - Oct 2017
    Orlando, Florida
    - Provided Golfer Care customer service leading to unparalleled, personalized service through all possible channels- Participated in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service- Participated in a quality program to certify that a high level of accuracy and Golfer Care are consistently delivered, utilizing NPS as the primary driving metric- Enthusiastically and pro-actively solved problems efficiently and effectively - Maintained a high energy, engaging, service culture- Helped to train new hires in tasks related to the job
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Jacob Radford Skills

Customer Service Teamwork Microsoft Office Leadership Social Media Microsoft Excel Public Speaking Social Media Marketing Microsoft Word Product Management Customer Relations Customer Experience Management Podcasting Sports Marketing Sports Management Quality Assurance Event Planning Market Research Negotiation Salesforce.com Customer Satisfaction Customer Support Communication Written Communication Five9 Project Implementation Training Business Process Improvement Technology Implementation

Jacob Radford Education Details

Frequently Asked Questions about Jacob Radford

What company does Jacob Radford work for?

Jacob Radford works for Nbc Sports Next

What is Jacob Radford's role at the current company?

Jacob Radford's current role is Product Manager at NBC Sports Next.

What is Jacob Radford's email address?

Jacob Radford's email address is ra****@****now.com

What is Jacob Radford's direct phone number?

Jacob Radford's direct phone number is +135254*****

What schools did Jacob Radford attend?

Jacob Radford attended University Of Central Florida.

What skills is Jacob Radford known for?

Jacob Radford has skills like Customer Service, Teamwork, Microsoft Office, Leadership, Social Media, Microsoft Excel, Public Speaking, Social Media Marketing, Microsoft Word, Product Management, Customer Relations, Customer Experience Management.

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