Jacob Ratliff Email & Phone Number

Natick, Massachusetts, United States

* Designed user workflows to implement Feature Control as a cross functional tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development.

Greater Boston

* Designed user workflows to implement Feature Control as a cross tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development teams on.

Greater Boston Area

* Made recommendations about which usability methods to use to answer questions about users and design directions based on projects' needs, goals and constraints.* Collaborated and created low, medium and high fidelity prototypes.* Conducted user research, identified pain points, and developed user profiles.* Ran usability tests and performed other.

Medford, MA

Responsible for redesign of the the intranet to serve 2,500 employees across more than 50 countries. This includes access to basic services (e.g. benefits information), but also included information management and business analysis work. The redesign included multiple types of user testing so that the design could be iterated upon and improved going.

Quincy, MA

* Developed a taxonomy to be used through multiple systems, including a web CMS, SharePoint and other API implementations.* Lead a cross-functional team, driven by the association strategic plan, to implement the taxonomy within multiple systems and instances. * Consulted as an expert guest on the NFPA 950: Standard for Data Development and Exchange for.

Developed programming for the SLA Taxonomy Division sessions at the 2014 SLA Annual Conference and Expo. Included general administration and planning, as well as project management and recruiting of speakers.

Denver, CO

I worked with different departments associated with the University of Denver to upload, store, and access digital objects within the Alliance Digital Repository.

Assisted faculty with day to day operations of the LIS program and research.

Greater Denver Area

Search Engine Optimization Consultant and Web 2.0 Specialist

Greater Denver Area

Admissions processing, customer service for potential and current students.

My position was as the project manager for the planning committee of WebWise 2011.

Denver, CO

I worked on the back end of the Alliance Digital Repository assisting with XSD creation and editing. It was my job to make sure the metadata on the back end of the Fez and Fedora platforms worked correctly so that communities, collections, and objects could display properly for the member institutions.

Greater Denver Area

I work in the Information, Research, and Outreach Department of the Health Sciences Library assisting with in person, email, phone, and chat reference questions. In addition I am working on an Environmental Scan of some of the departments of the campus so that the library can properly evaluate what the departments need.

Greater Denver Area

Volunteer for the AskColorado Virtual Reference Service once a week to increase reference experience.

I assisted with a health literacy study conducted by Elisabeth Jacobsen Marrapodi, the Director of Library Services. The study encompassed the Library website and Second Life. I assisted with many of the technical aspects as well as data collection.

Taught private and group tennis lessons to all ages, as well as supervised a team of instructors to teach large groups.

Greater Denver Area

I was a full time Tennis Teaching Professional as well as the supervisor for multiple programs and staff at Gates Tennis Center.

Master'S Degree, Library And Information Science

Activities and Societies: Special Libraries Association, American Society for Information Science and Technology, American Library.

Ba, History, English Literature

Activities and Societies: Varsity Tennis