Jacob Ratliff Email & Phone Number

Natick, Massachusetts, United States

* Designed user workflows to implement Feature Control as a cross functional tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development teams on use of the organization's software development framework.* Develop design strategy for internal applications. * Lead… Show more * Designed user workflows to implement Feature Control as a cross functional tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development teams on use of the organization's software development framework.* Develop design strategy for internal applications. * Lead teams on department wide initiatives.* Work collaboratively with developers and cross-functional team members to brainstorm, research, plan, design and test innovative solutions to modern day scientific and engineering problems.* Lead, plan and facilitate a variety of user research and UX testing methods depending on the needs of the project. UX methods include quantitative and qualitative user research and statistical analyses, usability testing, workflow visualizations, customer interviews, surveys, and other innovative UX assessments.* Collaborate on paper and digital prototypes of varying fidelity.* Help teams interpret and understand user feedback and user research and testing results, and convert these insights into actionable design decisions.Contribute to requirements and design specifications. Show less

Greater Boston

* Designed user workflows to implement Feature Control as a cross tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development teams on use of the organization's software development framework.* Develop design strategy for internal applications. * Lead teams on… Show more * Designed user workflows to implement Feature Control as a cross tool and cross functional process for CI/CD that users could leverage.* Lead the mixed-methods user research (e.g. Diary Studies) on implementing a Generative AI coding assistant for internal usage. * Own the data collection, analysis, and reporting for monitoring all development teams on use of the organization's software development framework.* Develop design strategy for internal applications. * Lead teams on department wide initiatives.* Work collaboratively with developers and cross-functional team members to brainstorm, research, plan, design and test innovative solutions to modern day scientific and engineering problems.* Lead, plan and facilitate a variety of user research and UX testing methods depending on the needs of the project. UX methods include quantitative and qualitative user research and statistical analyses, usability testing, workflow visualizations, customer interviews, surveys, and other innovative UX assessments.* Collaborate on paper and digital prototypes of varying fidelity.* Help teams interpret and understand user feedback and user research and testing results, and convert these insights into actionable design decisions.Contribute to requirements and design specifications. Show less

Greater Boston Area

* Made recommendations about which usability methods to use to answer questions about users and design directions based on projects' needs, goals and constraints.* Collaborated and created low, medium and high fidelity prototypes.* Conducted user research, identified pain points, and developed user profiles.* Ran usability tests and performed other usability assessments as appropriate.* Helped the teams interpret and understand user feedback, and provided input for design… Show more * Made recommendations about which usability methods to use to answer questions about users and design directions based on projects' needs, goals and constraints.* Collaborated and created low, medium and high fidelity prototypes.* Conducted user research, identified pain points, and developed user profiles.* Ran usability tests and performed other usability assessments as appropriate.* Helped the teams interpret and understand user feedback, and provided input for design decisions based on that feedback.* Contributed to requirements and design documents. Show less

Medford, Ma

Responsible for redesign of the the intranet to serve 2,500 employees across more than 50 countries. This includes access to basic services (e.g. benefits information), but also included information management and business analysis work. The redesign included multiple types of user testing so that the design could be iterated upon and improved going forward. Participated in the steering committee for Enterprise Strategic planning for document and content management, business… Show more Responsible for redesign of the the intranet to serve 2,500 employees across more than 50 countries. This includes access to basic services (e.g. benefits information), but also included information management and business analysis work. The redesign included multiple types of user testing so that the design could be iterated upon and improved going forward. Participated in the steering committee for Enterprise Strategic planning for document and content management, business intelligence, metadata, data capture, data integration, and data governance. Show less

Quincy, Ma

* Developed a taxonomy to be used through multiple systems, including a web CMS, SharePoint and other API implementations.* Lead a cross-functional team, driven by the association strategic plan, to implement the taxonomy within multiple systems and instances. * Consulted as an expert guest on the NFPA 950: Standard for Data Development and Exchange for the Fire Service and NFPA 951: Guide to Building and Utilizing Digital Information committee. * Implemented a governance plan to… Show more * Developed a taxonomy to be used through multiple systems, including a web CMS, SharePoint and other API implementations.* Lead a cross-functional team, driven by the association strategic plan, to implement the taxonomy within multiple systems and instances. * Consulted as an expert guest on the NFPA 950: Standard for Data Development and Exchange for the Fire Service and NFPA 951: Guide to Building and Utilizing Digital Information committee. * Implemented a governance plan to establish workflows, maintenance, and sustainability of the taxonomy, and of the tagging process.* Supervised and managed individuals responsible for tagging different information assets in multiple platforms. * Architected the information and knowledge foundation for a new SharePoint (intranet) installation.* Served as the information architect (creating wireframes, workflows, and designs) for multiple projects. * Managed the collection development, access, accession, and procession of the Association’s analog and digital archives.* Arranged and described archival collections, created finding aids, cataloged new acquisitions and updated MARC records.* Managed digital preservation projects for individual items and collections.* Oversaw conservation and preservation of materials.* Assisted in the selection, development, and enhancements of a system for managing NFPA’s digital assets.* Conducted research for NFPA staff, members and the public.* Maintained the Library's website and intranet pages. Show less

Developed programming for the SLA Taxonomy Division sessions at the 2014 SLA Annual Conference and Expo. Included general administration and planning, as well as project management and recruiting of speakers.

Denver, Co

I worked with different departments associated with the University of Denver to upload, store, and access digital objects within the Alliance Digital Repository.

Assisted faculty with day to day operations of the LIS program and research.

Greater Denver Area

Search Engine Optimization Consultant and Web 2.0 Specialist

Greater Denver Area

Admissions processing, customer service for potential and current students.

My position was as the project manager for the planning committee of WebWise 2011.

Denver, Co

I worked on the back end of the Alliance Digital Repository assisting with XSD creation and editing. It was my job to make sure the metadata on the back end of the Fez and Fedora platforms worked correctly so that communities, collections, and objects could display properly for the member institutions.

Greater Denver Area

I work in the Information, Research, and Outreach Department of the Health Sciences Library assisting with in person, email, phone, and chat reference questions. In addition I am working on an Environmental Scan of some of the departments of the campus so that the library can properly evaluate what the departments need.

Greater Denver Area

Volunteer for the AskColorado Virtual Reference Service once a week to increase reference experience.

I assisted with a health literacy study conducted by Elisabeth Jacobsen Marrapodi, the Director of Library Services. The study encompassed the Library website and Second Life. I assisted with many of the technical aspects as well as data collection.

Taught private and group tennis lessons to all ages, as well as supervised a team of instructors to teach large groups.

Greater Denver Area

I was a full time Tennis Teaching Professional as well as the supervisor for multiple programs and staff at Gates Tennis Center.

Master'S Degree, Library And Information Science

Activities and Societies: Special Libraries Association, American Society for Information Science and Technology, American Library.

Ba, History, English Literature

Activities and Societies: Varsity Tennis