Responsible for optimizing the operational efficiency of a tech-forward printing company by leveraging automation, integrating APIs, and managing a continually expanding network of vendors. Works directly with leadership to drive business development, manage large-scale projects, and secure high-profile clients. Oversees the end-to-end production process, ensuring seamless coordination between diverse teams, including artists, sales staff, in-house production, and external vendors. Prioritizes improving customer satisfaction through streamlined services and conflict resolution, while also reducing overhead costs and enhancing workforce productivity. Dedicated to fostering a positive workplace culture that promotes employee growth, leading to higher retention rates and long-term success.

Played a key role in ensuring smooth and efficient daily operations at the chandlery. Responsibilities were diverse, ranging from inventory management and supplier coordination to scheduling deliveries and acting as a liaison between the warehouse and office. Distinguished by strong leadership skills, commitment to process improvement, exceptional communication, and conflict resolution abilities.

Cultivated strong relationships with core carriers through negotiation and ensured high-quality freight movement by maintaining continuous communication with all involved parties. Scheduled pickup and delivery times, taking into account factors like weather and traffic, and followed established protocols for handling specialized loads. Additionally, kept the company's operating systems updated and took initiative in both lead generation and ensuring the accuracy of back-end billing.

Assisted customers in product selection and provided recommendations based on strong product knowledge. Managed inventory on the sales floor and processed customer transactions. Collaborated with team members to meet sales targets and maintained a clean, organized shopping environment. Kept abreast of current promotions and policies to ensure a high-quality customer experience.