Jacob S. Email & Phone Number

Salt Lake City Metropolitan Area

Salt Lake City, Utah, United States

• Utilized public data to cross-reference company data and provide accurate updates to database records
• Analyzed digital photos and company archives to properly assign assets to correct client accounts
• Maintained database integrity with proper data handling techniques
• Used excel to maximize speed and efficiency of database updates and meet KPIs
• Created tailored training programs for new employees for rapid onboarding

Salt Lake City, Utah, United States

• Served as technical contact providing hardware and software support
• Developed and implemented solutions addressing clients’ business requirements
• Provided proactive support managing requests and addressing technical issues
• Assisted product team assemble, package and ship electronic components
• Created and redesigned 3D printed parts optimizing efficiencies and reducing print time by 60%
• Forged strong relationships with cross-functional team members, vendors and customers

Indianapolis, Indiana, United States

• Managed database software storing, configuring and backing up data
• Implemented procedures and controls in accordance with compliance standards
• Built and deployed MSSQL server hosting and quantifying patient diagnostic data
• Utilized Python scripts performing web scraping accelerating two-year project timeline
• Transferred patient records from legacy system to modern MSSQL database
• Performed database management system backup and recovery servies

Cicero, Indiana, United States

• Work with a team to create beautiful yards, patios, and other landscaping features for our clients.

• Performed Salesforce administration, analysis and reporting initiatives
• Migrated sales activity records from Excel to Salesforce software platform
• Created internal and external Qualtrics surveys tracking customer satisfaction
• Developed and implemented automated distribution and personalization surveys
• Mapped Qualtrics survey responses into Salesforce opportunity records
• Analyzed and presented actionable data to stakeholders driving decision-making

Logan, Utah

• Performed computer lab technical support initiatives
• Managed, updated and maintained 70+ computer systems
• Configured classroom technology systems and software
• Instructed students on Adobe Photoshop video editing
• Repaired corrupted imaging hard drives optimizing performance
• Forged strong relationships with faculty, administration and students

885 West, Grassland Drive, American Fork, UT

• Performed sales, inventory management and customer relation initiatives
• Advised customers on advanced power tool solution offerings
• Provided proactive service addressing inquiries and resolving issues
• Utilized CRM software tracking and managing sales activities
• Achieved performance objectives increasing market performance results

6550 South, 3000 East, Salt Lake City, UT