Jacob Cooke Email & Phone Number

Chandler, Arizona, United States

Individual contributor responsible for all front of house services. -Exceed monthly revenue goals by acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. -Responsible for demonstrating expertise on the floor sales solutions with connectivity of in-house systems and processes. -Provide exceptional customer service to individuals visiting the store; including greeting customers, answering phones and assessing their needs. Build customers’ confidence by making their experience comfortable and simple while ensuring contractual obligations are adhered to.Accomplishments:

Tempe, Arizona, United States

Increased Brand awareness, by becoming a solar expert in order to upsell product and answerany customer questions, and concerns.-Ensured high-quality and positive customer experience through all interactions, and guidedcustomer through solar process.- Upsold and educated potential customers about products, processes, and programs.-Self-motivated and self-managed to achieve sales goals and criteria-Used critical thinking to prioritize, multi-task and problem solve in a fast pace salesenvironment.

Beaverton, Oregon, United States

Managed individuals on job sites, construction & maintenance as team lead. Deployed Team todrive efficiencies on site and oversaw productivity. Performed flooring jobs with accuracy,safety, and speed-Customer Service: Developed relations with customers to gauge concerns and troubleshootfeedback. Answered questions pertaining to work being completed as it related to carpet,upholstery or installation.- Provided quality carpet and upholstery cleaning services to residential and commercial clients-Trusted to handle high risk tasks such as primary key holder for job sites such as banks,businesses and technical sites-Determined chemical mixtures to remove stains from surfaces-Educated customers on carpet related services. Demonstrated products to upsell services andincrease our gross margin within a jobAccomplishments

Bachelor Of Science - Bs, Business Administration And Management, 4.0

Activities and Societies: Minor in Biblical Studies

Associate'S Degree, Business Administration And Management, General, 3.6