Jacob Reed Email & Phone Number

Romulus, Mi, Us

Romulus, Mi, Us

New Boston, Michigan, United States

Obtained chauffeur’s licesnse. Manage the fleet of trucks for DOTcompliance. Dispatches team to daily assignments. Flag DOT splits andreports vehicle maintenance to the mechanic team. Input workload forbilling & payment. Pull city permits for jobs. Review employees quarterlyfor Concentra lottery drug tests as well as pre-hire drug tests. Otherduties as a manger as assigned

Warren, Michigan, United States

Process Cannabis into Concentrate

Warren, Michigan, United States

• On-site management including watering and cleaning• Responsible for inspecting plans and irrigation hardware daily and manage repair or report to correct department•Measures and mixes thousands of gallons of flower and veg-room-feed to use through Argus system• Harvest related tasks including trimming and defoliating

Livonia, Michigan

• Handle Tier I and Tier II Service Desk escalations through ticket, phone, and email systems• Exercise use of knowledge base data tool for industry specific software support

Royal Oak, Michigan

• Handle Tier I and Tier II Service Desk escalations through ticket, phone, and email systems• Provide on-site support to clients for both proactive and reactive requests• Conduct follow-ups on outstanding requests to ensure timely resolution in accordance to service level agreements (SLAs)• Provide comprehensive documentation of service incidents and client infrastructure upgrades within company knowledge base

Plymouth, Michigan

• Operated hilo to load and unload steel beams onto semi-trailer• Operated crain to a maximum load of 7 tons to load and unload steel beams onto semi-trailer

Dearborn Heights, Mi

• Developed process and managed logistics support• Managed support for contractors and developers• Organized collection of shop materials

Greater Detroit Area

• Onboard and end user support for 100+ employees on site • Remote Support for two sites, 50 employees• Google, 0365 Administrator, Server 2012 rt

Livonia, Mi

• Collected data for phone and internet to migrate company to dial pad• Created and toned Ethernet wire• Troubleshoot dial pad software and OBHAI phone hardware

Greater Detroit Area

• Provided remote end user support for level one escalations• Provided End User support on site• Windows 7, 8, and 10, and Mac networked environment support• Performed troubleshooting on printer network connectivity

Dayton, Ohio Area

Help Desk Technician – Short Term Contract• Assisted with the Meijer Distribution Center HP Computer replacement process• Staged machine for End User• Collected and E-Wasted old computer• Assisted end user with data transfer• Added 8GB Ram to HP laptop as well as mid-size PC.

Allen Park, Michigan

• Performed troubleshooting on physical layer issues with 180 Service Engineers on site at DSC1• Deployed hardware and assisted with the on boarding process for new hires on site• Created training material/document procedures and solutions.• Maintained a range of handheld devices, tablets, laptops, PCs, and peripherals.

Farmington Hills, Michigan, United States

* Achieved Top Sales Representative of the month on multiple occasions, by exceeding sales expectations by 50%* Conducted cold calls within 5-city territory, marketing wide variety of products and applications to build total business communication solutions* Established and maintained customer relationships, ultimately increasing business by 25% in one- month period * Farmed and prospected new locations for business opportunities, based on extensive market research and analysis * Attended Business Networking Institutions to network and attain new prospects and opportunities

Associate'S Degree, Computer Systems Networking And Telecommunications

President's List and Dean's List recipient.

Education record

Held a part time job the whole time I was in High School. Played Varsity Football. Ran Track and Field.