Leading a team of highly skilled professionals within the debt collection industry. Broad mandate within commercial excellence, commercial development (incl. product development) and commercial performance. The main purpose of our function is to ensure a profitable Kredinor through the right commercial strategies, plans and activities. Including, but not limited to:- Profitability - e.g. on segment, product and industry levels- Commercial steering - e.g. answering strategic questions such as where to play and how to win- Strategy and plan for prioritized industries and segments- Development and management of value propositions, products and services- Bid management - b2b marketingPart of Commercial Management Team - reporting to CCO

Leading a team of highly skilled professionals in Telia Norway B2C with the overall responsibility for the mobile business and value-added services, including but not limited to:- P&L responsibility (>3BNOK annually)- Commercial plans and strategy- Manage and develop mobile as a business area (revenue, costs, customer base, investments, etc.)- Offering strategy & management- Value proposition development- Pricing & Business AnalysisMember of leadership team in Business Unit with collective commercial responsibility for B2C (incl. P&L) in Telia Norway.

Leading a team of highly skilled professionals in Telia Norway B2C with the overall commercial and P&L responsibility for the mobile & service businesses, including but not limited to:- P&L responsibility for mobile and services B2C- Portfolio management of mobile & services, owning roadmap & plans - Customer base and NPS for portfolio - Commercial strategy- Offering management- Customer base management- Value proposition development- Pricing & Business AnalysisMember of leadership team in Business Unit Individuals with collective responsibility for mobile in Telia Norway B2C.

Leading the "Pay & Care"-team in Telia Norway, which includes products and services within financing, upgrade program Svitsj, insurance, payment, service experiences, value added services and more.- P&L responsibility: Financing, upgrade program, insurance, HW margin, value added services- Responsible for the vision and strategy based on market and user research, understanding of our company goals and strategy, and current state of success of our products- Personnel responsibility and follow-upMember of leadership team in Products & CX, Telia Consumer.

Project lead for strategy and business development projects and initiatives. Reported to CEO, Storebrand Forsikring and later Chief Banking Officer, Storebrand Bank. Responsible for digital, growth initiatives across insurance, banking and asset management. Selected results:- Successfully established new strategic partnership and managed subsequent product development, digital development and launch which led to a first of its kind insurance product and significant sales- Growth and strategy analysis for P&C insurance- Successfully leading product management for digital products- Business plan and case for new initiative in commercial P&C insurance- Leading a new product launch in Storebrand Bank (unsecured debt)- Product owner for customer portal in Storebrand Asset Management- A number of digital MVPs and prototypes, of which one led to media attention across national and international media. Focusing on topics like fintech, insuretech, digital insurance, banking and PSD2- End-to-end responsible for improvements in customer journey which led to increased conversion rate and basket size - Established a new digital programme for digital distribution partners inspired by affiliate marketing- Digital mentor to Group CFOJob description included: - Identifying and exploring new strategic bets- Analysing and testing new business opportunities- Facilitating decision making through stakeholder management, business case etc- Contributing in developing innovation strategy- Contributing in creating an innovation culture based on lean innovation methodologyPrimarily driving business development through agile methodologies such as lean startup & design thinking. The Storebrand Group is a leading player in the Nordic markets for pensions, P&C, life & health insurance, banking and asset management.

Drive and be responsible for EnterCard’s digital transformation and by that ensuring long-term growth and profitability. Primary focus areas:- Leading digital transformation- Mobilizing the organization for digital transformation- Driving best practice in product management- Ensuring digital governance - Realizing digital synergies- Challenging the organization around digital transformationSenior position in the Commercial division of EnterCard Group. EnterCard is a Scandinavian finance company that creates smart payment and financing solutions.

Driving advanced analytics, digital projects, multichannel initiatives and general CRM development projects at Norway's second-largest telco. Team lead for the Analytical CRM team at NetCom Consumer reporting to Head of CRM with following responsibilities:- Bridging business & IT- Customer analytics and market analysis- Driving business value through customer marketing- Strategic CRM projects - e.g. in the areas of multichannel, marketing, organization and way of working- Driving digital development in collaboration with Technology divisionInitiated a NetCom initiative for improving customer experience. NetCom was the main Norwegian brand of then TeliaSonera AB. NetCom rebranded in 2016 to Telia.Initially hired on a consultant-basis from Capgemini Consulting and later as a permanent employee.

Jacob was part of the Customer Experience unit and focused on Customer Experience Transformation, Customer Value Analytics and in general commercial development. Selected project experience:- Improvement project for service desk unit in large Norwegian utility company- Customer value analytics project for large Norwegian telco- Customer experience project for large Norwegian telcoCapgemini Consulting is the global Strategy and Transformation Consulting brand of the Capgemini Group. Capgemini Consulting supports organisations transforming their business, providing pertinent advice on strategy and supporting organisations in executing strategy.

Expert blogger on business in India for leading business site in Denmark. Blogging about business in India and Norway as well as topics like digital transformation, customer experience, innovation etc. See http://risgaard.blogs.business.dk/

Facilitating business development between India & Europe:- Outsourcing (Web, digital and mobile solutions and digital product management + BPO )- Consulting - Business development in India & Europe

Lionpartner ApS is a Danish anchored business development agency specializing in helping your business to succeed in the fast growing Asian market. Responsible for all activities in India and Europe - including:- Business development and sales on the Indian market for European partners- Business development and sales in Europe- Looking for new business opportunities in Europe and India- Building outsourcing services - e.g. Cambiara (Financial service outsourcing) & LionAccelerator (a tech incubator)- Indian companies interested in exploring the European marketPodcast about my work (in Danish): http://trendsonline.dk/2012/08/11/podcast-98-interview-med-jacob-knudsen-lionpartner/

My role:1. Developed the business case2. Developed outsourcing processes in India3. Sales & Business development in Denmark4. General management5. Responsible for product managementSold to business partner, June 2013. Cambiara is a Danish provider of financial services that improve and strengthen our customers' competitiveness. We offer services of high quality at low cost – for the benefit of the customer's business and bottom line. Behind Cambiara is an experienced group of individuals involved in auditing, consulting, outsourcing and business development.When you let Cambiara handle your bookkeeping it creates flexibility so you can focus on your core business. This is done through cost-effective high-quality services.

Strategy Implementation Team - Maersk Line SustainabilityKey areas:- Commercial activation of sustainability- Socio-Economic Impact Study- Customer research

Kort fortalt: En blog om innovation.Lidt længere: Vi vil forsøge at give et indblik i de emner og forhold der gør sig gældende når talen falder på innovation. Vi fokuserer ikke på en bestemt definition af innovation, men prøver at ”fange” de mange forskellige definitioner, som bliver brugt af professionelle, professorer og praktikere.

Developing online strategy & implementing solutions online for a member of the Danish Parliament. E.g.- Webpage- Social MediaThe member of parliament was re-elected in September 2011 with a personal vote in top 10 nationally.

Analyst Associate - Leadership Practice• Managed certification processes for internal consultants• Developed & initiated processes for enhancing quality among consultants. • Developed consulting solutions for performance management, and sales management• Identified and managed relationships with corporate clientsInspireOne is a leading HR training and consulting firm in India. InspireOne helps companies across industries convert their human potential to organizational capability.

- Managed different innovation projects- Business development- Process consultant- Event organization- Innovation Consulting

Project Manager, Red Cross Youth Denmark,CSR-group, 2008 - 2009 * Managing projects between private companies and Red Cross Youth Denmark on a voluntary basisProject Manager, Red Cross Youth Denmark, Project “Solskinsunge” 02/2008 – 12/2008 * Managing a mentor-project in Copenhagen on a voluntary basis. Responsible for e.g. volunteers, communication, development, funding etc.

Student Assistant at the Technical and Environmental Administration, Municipality of Copenhagen