Jacob West Email & Phone Number

Chicago, Il, Us

Draper, Ut, Us

Developing, maintaining, administering, and optimizing a complex enterprise analytics architecture stack for globally dispersed stakeholders• AWS (EC2, Lambda, S3, API Gateway, etc) deployed via Terraform• dbt Core deployed via Github Actions CI/CD• Snowflake deployed via Terraform• Tableau / Tableau Server• Fivetran & Stitch• Atlan, Git, ServiceNow, Confluence, Jira, Splunk

Orem, Ut, Us

• Founded the Data Systems & Operations team, scaling it from 2 analysts to 8 analysts and developers. Instituted effective operational protocols, including standard operating procedures, a new hire onboarding program, technical training materials, career progression plans, and a FreshService work intake system.• Expanded the team’s tech stack from just MS Excel to a comprehensive suite of advanced tools & solutions including Snowflake, Fivetran, dbt, PowerBI, Python, Prefect.io, GitHub, etc.• Transformed the team’s BI paradigm, driving the transition from a traditional BI model to a self-service model through the design and implementation of a Fivetran -> dbt -> Snowflake ELT data warehouse.• Spearheaded a major migration of 10 Selenium-based Python automations running locally on WTS into Prefect.io, refactoring them all to use REST API integrations. Grew our repository of productionized workflow automations/data pipelines from 10 to 50+ through development and training.• Cultivated a culture of continuous improvement, technical excellence, professionalism, transparency, seamless communication, and healthy work-life balance, resulting in 100% YoY team retention.

Orem, Ut, Us

Managing BI, data architecture, data integrity, and workflow automation initiatives and a team of 7 developers.

Orem, Ut, Us

Business intelligence, data architecture, and analytics/reporting

Provo, Ut And Seattle, Wa, Us

For my entire time at Qualtrics, I served as the Go To Market data science & strategy point-of-contact for the global research services product arm, supporting the work of sales directors & VPs around the world (Utah, NYC, Singapore, Dublin, Sydney)

Provo, Ut And Seattle, Wa, Us

Promoted after only 6 months of working full-time.

Provo, Ut And Seattle, Wa, Us

Provo, Ut, Us

Supporting the research of Dr. Mark Hansen• Co-author of "Can a Leopard Successfully Change Its Spots? A Bayesian Analysis of Firms' Strategic Change," a research publication accepted to the 2019 Strategic Management Society conference.• Primarily responsible for the collection, cleaning, and preparation of strategic and financial data for 50 public companies, done using academic databases, web scraping technology, and VBA macros.

Provo, Ut, Us

STRAT 392/402 - Strategy Analytics (Dr. Mark Hansen)• Tutor one-on-one and lead review sessions for a cumulative 200+ students in managerial microeconomic principles including pricing strategy, optimal capital mix, game theory, industry structure, oligopolistic competition, etc.• Mentor a cumulative 50+ small business consulting teams by providing ongoing feedback on quality of work and assistance in project flow, analytical tools, concept application, slide deck design, and presentation skills.• Aid in curriculum design through gathering and analysis of student reviews and recommending modifications.

Provo, Ut, Us

STAT 223 - Applied R Programming (Prof. James Blair)• Helped students gain a deep understanding of applicable advanced functions of the R programming language including Monte Carlo simulations, bootstrapping, hypothesis testing, regression, and permutation testing.• Provided technical support to students in programming tools and techniques including Git and RegEx.

Boston, Ma, Us

Cross-Catalog Pricing Strategy & Operations Team• Designed and implemented experiments, tests, and simulation studies to evaluate product strategies revolving around pricing, SKU sort, and merchandising imagery of low-cost white label SKUs.• Created scripts, stored procedures, and triggers in SQL to support current R&D workflow and decision-making concerning cross-price elasticity of products.• Mined and analyzed big data to assess the effectiveness of a major product strategy regarding event sales and made related recommendations to upper management.• Gained professional experience in use of several data analysis tools including SQL Server, R Studio, PowerBI, and VBA.

Long Grove, Il, Us

• Managed a team of five interns, involving coaching, routine performance checkups, after action reviews, etc.• Created, implemented, and taught an experiential learning internship course to help interns learn and apply key concepts of business strategy in order to solve real-world business problems.• Strategically assessed the company, it's pricing model, and a potential "blue ocean" offering diversification using a wide range of frameworks and quantitative analysis techniques.

Provo, Ut And Seattle, Wa, Us

• Gained expertise in the Qualtrics Experience Management software, specifically Research Suite.• Supported customer issue resolution through problem reception, assessment, and redirection.• Aggregated and cleaned social media brand reference data and analyzed trends.• Assisted in recruiting process by sourcing, organizing, and contacting potential technical candidates.

Provo, Utah, Us

• Facilitated the circulation and maintenance of materials through check-outs, item processing, acquisition preparation, and inventory management.• Assisted patrons with redirection, account creation and repair, reference help, and IT resolutions.• Improved patron redirection efficiency by creating a compiled database of library services.• Attributed as an enthusiastic, friendly, and punctual team player willing and able to help both patrons and fellow coworkers alike. Consistently accredited as an integral part in training new employees.

Sandy Springs, Georgia, Us

• Involved in fast-paced customer service, cashiering and money-handling, completing and delivering orders, cleaning and maintaining the work environment.• Increased order workflow speed by designing a comprehensive map of delivery area.

Bachelor Of Science - Bs, Strategic Management, Minor In Stats

Barrington, Il

Non-Matriculating Student, Computer Science