Jacob Ray Email and Phone Number
Jacob Ray work email
- Valid
Jacob Ray personal email
- Valid
- Valid
Jacob Ray phone numbers
Experienced Customer Support Professional with over 5 years of experience in managing customer inquiries, improving support processes, and enhancing customer satisfaction. Proven ability to lead teams, develop comprehensive documentation, and provide high-quality training. Adept at using Zendesk and other support tools to streamline operations and drive customer success.At Stripe, my focus on process optimization has significantly reduced the average resolution time for inquiries by 40%, elevating customer satisfaction scores from 75% to an impressive 90%. Our team's commitment to maintaining first response SLA times under 12 hours and improving case resolution rates showcases our dedication to excellence in client relations and support efficiency.Previously at Ramsey Solutions, my role as a Customer Success Agent allowed me to achieve a 97% customer satisfaction rating, reflecting my ability to effectively manage customer expectations and devise creative solutions. My efforts to increase product adoption by 23% through strategic customer engagement highlight my drive to deliver impactful results and foster strong client relationships.
Luis Palau Evangelistic Association
View- Website:
- stripe.com
-
Church Relations DirectorLuis Palau Evangelistic AssociationBozeman, Mt, Us
-
Product Support Team Lead - PaymentsStripe May 2022 - PresentSouth San Francisco, California, Us- Reduced the average resolution time for inquiries by 40% and increased customer satisfaction scores from 75% to 90% through proactive focuses on keeping First Response SLA times below 12 hours.- Engaged directly with customers to resolve escalated tickets and reduced resolution times to less than 24 hours while driving self-serve options adoption up 22%.- Increased case resolution rate from 77% to 85% by rewriting canned responses & macros, calibrating Tier 1 agents on evaluating customer inquiries, and standardizing internal case notation formatting.- Curated Topic Knowledge Bible for specialists to reference when responding to users, decreasing average handle time from 50 minutes to 30 minutes per case. -
Customer Success Agent, RamseyplusRamsey Solutions Feb 2022 - Apr 2022Franklin, Tn, Us- Achieved a 97% customer satisfaction rating through proactively managing expectations and developing creative solutions to problems.- Successfully served between 50 and 80 customers daily, providing direct support for the company’s largest digital product offering, the EveryDollar budgeting application.- Increased product adoption by 23% through conducting weekly check-ins and sharing best practices with customers. -
Ramsey Concierge AdvisorRamsey Solutions Jan 2021 - Feb 2022Franklin, Tn, Us- Reduced reply-to times by 25% by providing timely and relevant solutions for customers (financial advice, digital product troubleshooting, product knowledge, and order updates) via chat, email, and phone.- Led technical support initiatives within the Concierge team to grow brand loyalty and repeat customers by 12% over 3 months.- Increased self-service options’ success by 10% and advisor satisfaction scores by 12% through partnering with Zendesk administrator to optimize help centers, form dispositions, and text macros.
-
Director Of EducationBarista Parlor Llc Aug 2019 - Jan 2021- Increased average employee retention rate from 67% to 82% by evaluating, implementing, and assessing all training processes (new competency examinations, quality practices, on-bar processes, and overall staff progress & development).- Designed, implemented, and oversaw the creation of online curbside ordering through Square and Shopify during the COVID-19 Pandemic to keep revenue consistent with pre-pandemic sales.- Grew revenue by 25% within 3 months by using social media outlets to inform, engage, and drive revenue and interaction both in-store and online. -
Relationship ManagerBarista Parlor Llc Oct 2018 - Jul 2019- Reduced raw product costs by 25% through creating new evaluation practices focused on main quality marks expressed by leadership and new pricing matrices to improve bottom line.- Doubled wholesale relationships within the first six months of holding the position and reduced churn rate by 25% over eight months.- Reduced by 50% labor costs in roasting operations (weekly roasting, packaging, order fulfillment, inventory).
-
Store ManagerBarista Parlor Llc Jun 2018 - Jan 2019- Reduced labor costs from 35% to 27% through analyzing sales data and adjusting staffing levels accordingly.- Increased sales by 10% to $12,000/month through developing a new marketing strategy.- Decreased training timelines and streamlined onboarding by developing “New Team Member Review Guidelines and Competency Benchmarks”.
-
Student Ministry Creative PastorCommunity Church Of Hendersonville Feb 2017 - Jun 2018Hendersonville, Tennessee, Us- Developed and executed a comprehensive strategy that resulted in a 17% increase in attendance across both high and middle school ministries, fostering spiritual growth of over 150 students.- Crafted innovative worship experiences tailored specifically to each age group, utilizing cutting edge audiovisual technology to achieve an impressive 95% satisfaction rating from student feedback surveys.- Established strong partnerships with local schools, leading to successful outreach events that attracted over 20 new students and increased volunteer engagement by 40%. -
Social Media & Marketing ManagerLynchburg'S Finest Real Estate Oct 2015 - Apr 2016Lynchburg, Virginia, Us- Designed graphics and flyers for new real estate listings.- Created eye-catching social media posts.- Photographed new listings in order to be posted on MLS, company website, and Commissions, Inc., listing service site.- Create and design new website for company. -
Student PastorNext Level Church Jan 2015 - Aug 2015- Developed and executed a comprehensive plan to establish the church's first-ever student ministry, resulting in a 35% increase in youth attendance within the first 6 months.- Collaborated with the pastoral team to design and deliver engaging Sunday morning services for students, resulting in an average satisfaction rating of 9 out of 10 from attendees.- Implemented social media marketing strategy that increased student ministry's online presence by over 50%, leading to a spike in event attendance and outreach opportunities.
-
High School Associate PastorSouthcrest Church May 2014 - Jan 2015- Oversaw 10 small groups, each with an average of 20 students, resulting in a total of 200 weekly attendees and a 20% increase in student engagement.- Taught weekly sermons and led 3 discipleship groups with an average attendance of 8 students per group, resulting in a total of 24 students taught and mentored throughout the school year.- Built two new campus ministries that aligned with student interests, resulting in an increase of 20% of non-regular attending students joining the church within the first semester. -
College Ministry Worship PastorLiberty Live Church Jun 2012 - May 2014Hampton, Va, Us- Developed and executed innovative weekly worship services, resulting in a 20% increase in attendance over time in role.- Recruited and led a team of 15 music/tech volunteers, improving overall quality of sound and visuals for services by 35%.- Organized quarterly events attended by an average of 200 students, with 20% of attendees being first-time guests.
Jacob Ray Skills
Jacob Ray Education Details
-
Liberty UniversityBiblical & Theological Studies -
Liberty UniversityTheological Studies
Frequently Asked Questions about Jacob Ray
What company does Jacob Ray work for?
Jacob Ray works for Luis Palau Evangelistic Association
What is Jacob Ray's role at the current company?
Jacob Ray's current role is Church Relations Director.
What is Jacob Ray's email address?
Jacob Ray's email address is jr****@****ail.com
What is Jacob Ray's direct phone number?
Jacob Ray's direct phone number is +175787*****
What schools did Jacob Ray attend?
Jacob Ray attended Liberty University, Liberty University.
What are some of Jacob Ray's interests?
Jacob Ray has interest in Science And Technology, Social Services, Arts And Culture.
What skills is Jacob Ray known for?
Jacob Ray has skills like Preaching, Discipleship, Biblical Studies, Theology, Church Events, Public Speaking, Community Outreach, Microsoft Office, Event Planning, Nonprofits, Student Ministry, Teaching.
Who are Jacob Ray's colleagues?
Jacob Ray's colleagues are Shaina C., Chip S., Boyi Huang, Celine Szymczak, Danny Vo, Deirbhile Molloy, David Richardson.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial