Jacob Ray Email & Phone Number

Bozeman, MT, US

South San Francisco, California, US

- Reduced the average resolution time for inquiries by 40% and increased customer satisfaction scores from 75% to 90% through proactive focuses on keeping First Response SLA times below 12 hours.- Engaged directly with customers to resolve escalated tickets and reduced resolution times to less than 24 hours while driving self-serve options adoption up.

Franklin, TN, US

- Achieved a 97% customer satisfaction rating through proactively managing expectations and developing creative solutions to problems.- Successfully served between 50 and 80 customers daily, providing direct support for the company’s largest digital product offering, the EveryDollar budgeting application.- Increased product adoption by 23% through.

Franklin, TN, US

- Reduced reply-to times by 25% by providing timely and relevant solutions for customers (financial advice, digital product troubleshooting, product knowledge, and order updates) via chat, email, and phone.- Led technical support initiatives within the Concierge team to grow brand loyalty and repeat customers by 12% over 3 months.- Increased self-service.

- Increased average employee retention rate from 67% to 82% by evaluating, implementing, and assessing all training processes (new competency examinations, quality practices, on-bar processes, and overall staff progress & development).- Designed, implemented, and oversaw the creation of online curbside ordering through Square and Shopify during the.

- Reduced raw product costs by 25% through creating new evaluation practices focused on main quality marks expressed by leadership and new pricing matrices to improve bottom line.- Doubled wholesale relationships within the first six months of holding the position and reduced churn rate by 25% over eight months.- Reduced by 50% labor costs in roasting.

- Reduced labor costs from 35% to 27% through analyzing sales data and adjusting staffing levels accordingly.- Increased sales by 10% to $12,000/month through developing a new marketing strategy.- Decreased training timelines and streamlined onboarding by developing “New Team Member Review Guidelines and Competency Benchmarks”.

Hendersonville, Tennessee, US

- Developed and executed a comprehensive strategy that resulted in a 17% increase in attendance across both high and middle school ministries, fostering spiritual growth of over 150 students.- Crafted innovative worship experiences tailored specifically to each age group, utilizing cutting edge audiovisual technology to achieve an impressive 95%.

Lynchburg, Virginia, US

- Designed graphics and flyers for new real estate listings.- Created eye-catching social media posts.- Photographed new listings in order to be posted on MLS, company website, and Commissions, Inc., listing service site.- Create and design new website for company.

- Developed and executed a comprehensive plan to establish the church's first-ever student ministry, resulting in a 35% increase in youth attendance within the first 6 months.- Collaborated with the pastoral team to design and deliver engaging Sunday morning services for students, resulting in an average satisfaction rating of 9 out of 10 from attendees..

- Oversaw 10 small groups, each with an average of 20 students, resulting in a total of 200 weekly attendees and a 20% increase in student engagement.- Taught weekly sermons and led 3 discipleship groups with an average attendance of 8 students per group, resulting in a total of 24 students taught and mentored throughout the school year.- Built two new.

Hampton, VA, US

- Developed and executed innovative weekly worship services, resulting in a 20% increase in attendance over time in role.- Recruited and led a team of 15 music/tech volunteers, improving overall quality of sound and visuals for services by 35%.- Organized quarterly events attended by an average of 200 students, with 20% of attendees being first-time guests.

Bachelor Of Science - Bs, Biblical & Theological Studies

Master Of Arts - Ma, Theological Studies