During this internship, I worked with 2 other interns to fix defects in a mission critical application, furthering my skills in C#.On the side, I participated in the annual IT intern hackathon, where my team won 1st place in the Employee Engagement category. We also won 2nd place in the Microsoft Challenge for our use of cloud services to create an innovative solution. Because of our success, we were able to present to the CEO and CIEO of UPS, who were both excited about the functionality and potential financial impact of our solution.

- Guide IT experts from around the world daily in setting up federated authentication to create a seamless login experience for thousands of customers each week - Designed and developed the internal SSO documentation hub for a side project, simplifying and accelerating the SSO information-gathering process for the implementation, support, and sales teams at Qualtrics - Exceeded product knowledge expectations through continual research/testing, resulting in a greater capacity to help clients and a consistent CSAT of over 4.9 during 11 months of employment

- Engaged in 600+ hours of face-to-face sales delivering a high-value service for hundreds of people while building a strong foundation of communication and organizational skills- Collaborated in daily training meetings boosting communication effectiveness