Jacob Shelton Email & Phone Number

Focusing on the "Communication" in ICT, my strengths come from my ability to communicate and interact with those outside of the IT spaces. Within Funlab, I've built a rapport with our venue staff, the Support Office and Operations Managers alike to bring a face to IT. The greatest joy of problem solving is knowing that there are people at the end of the solutions that we get to help, and when a job is fast-paced and project deadlines come knocking, to be able to assist and make the team's life easier brings me immense satisfaction.On a technical level, upon starting out we had a Help Desk team of 2 that were front facing towards the company at large, including a Support Office of 100+ people and 50 venues. My responsibilities have included documenting, resolving level 1 + 2 issues spanning anywhere from printer malfunctions to network drops, and assisting our newer staff members in learning our systems and growing their technical skills to feel comfortable and sure at work. Working with Active Directory, Sonos, Sophos, H&L, Intercard, Google Admin, Mac/Windows Devices, device deployment, training sessions for staff, VPNs, network outages, Springcom and more, my skillset has diversified to meet the needs of the teams we are lucky to have at Funlab.

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  Swinburne University Of Technology

  Information Technology