- Facilitated bidirectional communications between real-time field devices using MQTT Sparkplug B protocol.- Utilized a variety of internal remote terminal unit simulators to observe and analyze collections of data byte packets.- Devised solutions for data transmission discrepancies among measurement device interfaces.- Developed and maintained code base for various industry-specific equipment engines.- Designed and implemented automated test programs for proprietary device drivers.

- Created REST APIs to host live-published metrics from internal IoT services.- Utilized Blazor WebAssembly Client frameworks for visual representation of local application data.- Analyzed, refactored, and optimized code base for existing software solutions.- Attended team Sprint meetings and observed Agile software development methodologies.

- Acted as the primary point of contact for all issues and inquiries relating to maintenance and technical compliance of the mobile laboratory equipment fleet.- Maintained and managed complete equipment inventory in the mobile cart workshop.- Managed Deskside Team work requests and assisted with tickets in site queue, spending 20-40% of weekly time on additional site tasks.- Worked with Applications Team to report local application bugs and develop solutions.- Managed standardized organizational units in Active Directory and SCCM.- Provided consultation and knowledge transfer for site-wide mobile carts refurbishment project, as well as for Windows 10 refresh project.- Fostered effective communication among departments and strengthened IT presence in site lab areas.- Provided skills training for incoming IT site services personnel.

- Acted as the first point of contact for all end users in the organization regarding unique technological issues and needs.- Worked with vendors and triaged escalation points to resolve all support tickets in a timely and efficient manner.- Monitored the ManageEngine ServiceDesk Plus ticketing software system, including the assignment/dispersement of all incoming service tickets as well as accurate reporting of department metrics and statistics.- Documented all known solutions and maintained the knowledge base found in the ServiceDesk Plus portal.- Assisted with various workstation deployments, hardware installations, PC imaging and software/OS upgrades.- Assisted with server migrations and long-term project coordination while providing excellent service to clients on a day-to-day basis.- Maintained professional client relationships among Kalamazoo City Hall and all outlying silos, including Community Planning and Development, Metro Transit, Parks & Recreation, Public Safety and Public Services.- Practiced proper and thorough inventory control in office spaces, storage areas and server rooms.- Oversaw the ordering of desktops, laptops, mobile devices and peripherals for end users.- Participated in weekly on-call staff rotation to ensure emergency after-hours support.

- Acted as an extension of several departments throughout the City (i.e. Treasury, Assessing, Water, Wastewater, Human Resources, Code Administration, Parks & Recreation) as the first point of customer contact.- Assisted citizens with billing inquiries (including utilities, special assessments, miscellaneous receivables and property taxes).- Created cases to track public concerns on an individual basis.- Opened work orders and requests to solve specific issues for citizens.- Generated service messages to department supervisors for specialized follow-up.- Logged and tracked call data for accurate reporting purposes.- Published and edited knowledge base articles as needed.- Provided excellent and efficient customer service and aimed to resolve all cases within the first phone call.

- Managed sales tactics and provided the optimal customer experience in perishables departments and front end.- Supervised all fresh/frozen product ordering processes.- Drafted weekly work schedules and daily task lists for team members.- Recorded monthly fresh/frozen product inventory.- Communicated key ideas and business strategies with neighboring stores in the region/market.- Ensured optimal product flow with key focus on critical rotation tactics.