Joel Jacobs Email & Phone Number

Orem, Ut, Us

Richardson, Tx, Us

Empolyed as a contractor through InfoVision IT Services, I work within an exciting new branch of the IT team at Verizon creating an API gateway for all Verizon assets. Brought monitoring and alerting from almost nothing to full coverage within 4 months. Worked within a streamlined script-driven system for full automation, continuous integration and auditing.

Lehi, Ut, Us

Engineered, built and continually improve the physical and cloud Linux infrastructure, networking and supporting systems.

Canton, Ohio, Us

Directed North America (N.A.) / Latin America (L.A.) IT Operations workforce, including 25 engineers, administrators, and technicians. Built and maintain relationships with all delivery, client services, and sales leaders for all locations in N.A. and L.A. Engaged with global networking, server, mail, telephony, and other technical teams which affected the functioning of N.A. and L.A. sites. Assisted CTO during off hours in South Asia | Republic of India. Additionally, facilitated all responsibilities in previous role as Director of Systems Operations for Boomsourcing’s IT infrastructure before the merger and acquisition by Fusion BPO.▪ Created a cohesive team from nine disparate locations in North America and Latin America. Assessed each team member's and leader's strengths and facilitated weekly meetings and task assignments to build familiarity and comfort with one another. Led over 25 people to work efficiently and prioritize company objectives within five months. Enabled advanced team members to train and collaborate with those with less experience.▪ Built trust with management across a global IT department comprising nine previously independent companies. Personalized plans and presentations addressed individual needs and fostered understanding. Enforced strong inventory, security, purchasing, and agent resource usage policies and procedures. Gained trust and alignment toward well-defined goals, resulting in improved sites and infrastructure, including an accurate inventory of machines, standardized IT purchases, and compliance with security standards.

Lehi, Utah, Us

Engineered, managed, and maintained a private cloud of over 100 physical and over 1000 virtual machines. Ensured full hardware, software, and network redundancy and fail-over. Made all systems remotely accessible to IT so most data center operations could be performed remotely and quickly. Automated all standard IT systems installation and maintenance. Ensured fully recoverable from disaster through unique backup techniques. Created documentation for all systems.▪ Innovated database backup and scalability solution using open-source technologies (ZFS and Docker) to create physical servers with ZFS file systems. Converted customer databases to Docker containers and automated snapshotting and backing up every 15 minutes, eliminating data and time loss from hardware failure, over-utilization, and ransomware. Provided reliable backups using incremental backups stored on a secured server and backups themselves as part of database moves.▪ Split IT private cloud infrastructure for company separation, consolidating virtual machines into physical servers and relocating to a new data center cabinet with zero production downtime. Remotely reconfigured shared infrastructure and trained new company engineers, ensuring smooth system operation upon going online.▪ Increased data center capacity with zero additional cost. Reviewed data center line-item costs and new services offered, identified a new 3-phase power option, and calculated that utilizing it would allow adding more servers while reducing the number of cabinets. Added 20% more server capacity despite moving from six to five cabinets maintaining the same data center costs. ▪ Improved private-cloud reliability by automating installations and configurations with PXE, Puppet, and Ansible. Reduced scaling time from days to minutes, ensured documentation and preservation of configurations, and enabled redundancy by easily replacing failed servers with backups and Puppet.▪ Implemented fully-redundant power and networking.

Lehi, Ut, Us

Managed all Data Center IT infrastructure, Network Engineering all bare metal systems conversion to Xen virtualization, system redundancy, and disaster recovery. Directed Office IT management, all Linux systems administration and configuration, and remote out-of-band access for all data center equipment. Coordinated with all technical contractors and vendors (data center, telephony, HVAC, power, disaster recovery). Automated audiovisuals and other specialized electronic projects and exhibits.

San Antonio, Texas, Us

Oversaw conversion of a developer-driven start-up stack to an enterprise-level redundant and scalable architecture. Utilized Google Cloud to achieve redundancy and scalability. Managed all employee IT systems. Supervised the Helpdesk Department and technicians.▪ Implemented Git-backed scripting and configuration management for Google Cloud platform. Created a reliable version control system for GCP configurations in collaboration with developers. Utilized Git to enable simple rollbacks and versioning and integrated with Jenkins deployments. Achieved safe and easy rollbacks for GCP configurations through Git tracking.

Pleasant Grove, Utah, Us

Created a private cloud based on OpenStack architecture. Managed configuration management of all IT infrastructure using Puppet and Ansible. Engineered, converted, and configured various legacy hardware into modern virtualized environments. Installed and configured physical server and network. Performed network engineering and maintenance. Collaborated with others to engineer DevOps for automated deployments. Utilized Scrum and Kanban methodologies to track work tasks and projects.

Lehi, Utah, Us

Managed office and data center IT, including virtualization of private cloud using existing bare metal infrastructure. Engineered open-source PBX for call center with IVR and dialer applications using Asterix. Designed redundant networking infrastructure including DNS and DHCP. Engineered physical hardware infrastructure with remote access for out-of-band systems. Leveraged open-source software for email and communications, later migrating to Gmail.

Midvale, Ut, Us

UNIX/Linux system administration. Designed and engineered for website comprised of over $10 million in hardware, in a 24x7 live environment. Managed internal support team with 300+ phone, 500+ desktop and 50+ server systems. Engineered and implemented enterprise level router and switch installation, optimization and maintenance (Foundry, Cisco, HP, Dell). Engineered and maintained servers including OS administration, maintenance, backups, networking and software integration. Engineered installation automation for both production and desktop systems. Engineered networking and I.T. systems for new corporate facility. Also contributed to design and implementation of custom data center.

Lindon, Ut, Us

Managed IT Department, including Desktop, Internal Server, Phone and Web Site. Engineered and maintained multi-platform network and support systems. Environment consisted of Windows, Macintosh, Solaris and other Posix operating systems. Responsible for all I.T.-related systems and personnel. Maintained network and point-to point for off-site branches.

Orem, Ut, Us

Maintained back-end servers as well as desktop systems and network. Extensive network routing and physical engineering.