Jacob Skiba Email and Phone Number

• Manage customer relationships with important, high yielding accounts in the healthcare and tech industries, prioritizing fulfillment quality and efficiency• Collaborate with executive-level leadership on critical operational reporting overhaul; developed cutting edge tooling in Power BI to enable real-time route monitoring• Responsible for sortation and dispatch site management including asset procurement, vendor contract management, physical site maintenance/upkeep and corporate events• Communicate clear objectives and implement strategies to achieve peak performance for direct reports. Increased service rate +8.66% YOY in FY22, 4.86% in FY23 while reducing overtime by 3.5% YOY. • Implemented programs to keep accident/injury rate consistent or below goal YOY though 45 new drivers were hired• Strengthen working relationships with team members & support departments to achieve cross-functional objectives. Scored 99% on employee satisfaction survey three years in a row.

• Use ROADs system to correct stops, design routes and provide critical operational reports to managers• Perform primary audits for security measures, assist management in official audit compliance • Expected to know & obey laws/regulations or company policies when driving or processing shipments

• Gained knowledge of business and management principles involved in strategic planning, hiring, and marketing. Implemented improvement tactics and raised sales by over 20%.• Learned to multi-task while actively listening and serve customers.• Redesigned food menu, social media marketing, customer service goals and integrated delivery services.• Worked directly with the public, developed relationships & trained coworkers.