Nicole Jacobs Email & Phone Number

Waverly, IA, US

• Responsible for leading a team of 14+ Client Program Coordinators
• Implement and develop individual and organization-wide goals and objectives.
• Supported the teams 2021 goal of 10% reduction of credit instances and dollars with a 62% decrease in credit instances, and 69% decrease in credit dollars.
• Organize and facilitate daily leadership call, weekly team huddles and 1:1 meetings with direct reports.
• Utilize data to balance workload amongst team, and make decisions to support organizational needs.
• Ensure client and sales satisfaction by maintaining close understanding of team performance through cultivating relationships with internal and external partners.

Program Management Supervisor

• Collaborate with sales representatives and clients to create and present marketing solutions using the Valassis product offerings.
• Understand the client’s needs and communicate to internal cross-functional departments to ensure client satisfaction.
• Facilitate and process orders to completion while following standard procedures and requirements.
• Investigate job-related concerns or potential concerns and follow appropriate escalation process to resolve any issues.
• Collaborate with internal teams to present solutions and information to client or sales during campaign disruptions.
• Manage and maintain client and internal reports specific to account; To include final distribution counts and cost, production cost, final billing, additional charges incurred, and credit processing.

Northville, Michigan

Organize practice plans for high school aged girls. Help develop the skills, and knowledge, and passion of the game in team members. Coached during summer tournaments.

Bachelor’S Degree, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Varsity Women's Lacrosse 2011-2015 Student Athletic Advisory Committee member 2013-2015

Education record

Activities and Societies: Varsity Lacrosse 4 years Varsity Volleyball 1 Year, 2 years Junior Varsity Varsity Hockey 1 year