Robert Jacobson Email & Phone Number

Denver, CO, US

New York, US

San Francisco, California, US

• Managed a global team of 4 leaders and 30+ engineers leading to a $1.2M annual cost reduction through cloud infrastructure optimizations and reduced deployment time by 95%.
• Effectively communicated critical application and infrastructure security updates to the board of directors,ensuring alignment with corporate objectives.
• Revamped Staff Engineer promotion process improving performance standards by 36%.
• Constructed a self-service upgrade funnel converting 40% of free-tier users to paid subscriptions.
• Responsible for 40% of annual revenue ($40M+), while co-authoring a $10M Statement of Work (SOW) with the largest insurance customer, demonstrating strategic vision, and impactful collaboration.
• Enhanced audit processes and conducted in-depth risk analysis to strengthen the organization’s security posture as the Engineering member of the Security Council.

San Francisco, California, US

• Implemented refined On-Call, Incident Response, and Postmortem processes using Jira and PagerDuty, resulting in 50% reduction in incident pages within 3 months.
• Mentored 15+ new technical leaders via leadership development programs, buddy programs, and 1:1s, resulting in 80% faster onboarding and increased team productivity by 100%.

Sioux Falls, South Dakota, US

• Managed Core team growth from a single team to 4 teams with 25+ engineers.
• Participated in due diligence for Ag-Sync acquisition and successfully integrated them into existing workflows after closing.
• Drove Prismatic integration and Auth0 authorization platforms implementation by presenting compelling business cases.
• Cut annual AWS costs by $110k+ (20%) via instance right-sizing and code optimization.
• Developed technical roadmaps for critical services evolution in collaboration with Program Management.
• Implemented Incident Response, Postmortem, and Design Review processes enhancing quality and knowledge sharing.

Sioux Falls, South Dakota, US

• Boosted software delivery rate from 33% to 95% through SCRUM refinement and implementation of regular demos and scope reduction exercises.
• Designed and deployed a CAN & ISO bus system for real-time customer notifications, enabling access to notifications for 20k+ users.
• Cultivated a culture of continuous learning via AWS Certification Programs, book clubs, lunch & learns, postmortems, and corporate development initiatives, with over 75 individual participants.
• Expanded the Core Engineering team from 5 to 8 engineers, effectively scaling the workforce by 60% to meet growing project demands and increase development velocity by 45%.

Sioux Falls, South Dakota, US

• Implemented a JWT authentication flow, reducing login times for users by 90% and enhancing security for distributed applications.
• Extended the event-driven IoT platform, increasing data processing speed by 40% and enabling real-time telemetry data visualization.
• Reduced developer spin-up time for core projects from 2+ days to just 5 minutes, boosting developer productivity by 70%.
• Led six greenfield projects, delivering 18 major features within 12 months.
• Streamlined greenfield project provisioning by migrating to containerization, cutting the number of required tools by 50% and reducing deployment time by 92%.
• Granted 1 of 3 Dimensions of Competition annual awards, for Quality improvements to our AWS infrastructure.

Sioux Falls, SD, US

Sioux Falls, SD, US

• Designed and developed proxy cache service for diagnosis coding, reducing service response time from 10+ seconds to under 100ms.
• Developed standardized HL7 interface, enabling low-code integration with Boomi and external systems.
• Collaborated with Product Owners to develop proof of concepts, establish project scope, break down tasks, and lead peers in execution.

Milwaukee, Wisconsin, US

· Developed conversion utility using Powershell, leading to annual labor savings equivalent to one month by automating data migration processes.· Assisted in developing UML Standards and Training· Served as a Technical Subject Matter Expert for Design Architects· Assisted in developing Screen Design utility for Design Architects· Wrote custom scripts to.

Pierre, SD, US

· Test programs and websites for up to 15 concurrent projects· Diagnose security issues, system malfunctions, and program inconsistencies· Report findings to project leads

Vermillion, SD, US

• Manage 4 computer labs with over 150 computers
• Install, present, and troubleshoot new software for faculty
• Update collegiate organization website
• Test, setup, monitor, and host environment for high school programming contest involving up to 25 teams from 3 states

Sioux Falls, SD, US

• Generated and analyzed weekly Crystal Reports
• Retrieved files for auditor
• Configured 25 Cisco network switches
• Developed application for Trust department that audited ~10,000 lines of transactions