Jacob Stanage Email & Phone Number

Provo, UT And Seattle, WA, US

Currently building software to extend the core Qualtrics product with Python and SQL. Responsible for accurate and efficient operations of our HCAHPS software product, used by hospitals nationwide to collect patient experience data.

Provo, UT And Seattle, WA, US

• I led a team of 12 Technical Account Managers providing dedicated managed services for strategic enterprise clients to run and proactively improve their brand and customer experience programs through the Qualtrics.
• Lead Technical Account Managers who are collectively responsible for ~40 strategic customer accounts. Enable, train, and mentor colleagues to create impact and value for our customers through expert technical guidance.
• Personally develop software strategy for clients with cumulative $4MM in annual spend through the array of Qualtrics products.
• Deliver on-site client trainings on the Qualtrics software, resulting in an average of 400% increase in active users per customer account trained.

Provo, UT And Seattle, WA, US

• Provided expert Customer Experience program guidance through the Qualtrics suite of softwares for a strategic enterprise client with $1MM+ in annual contract spend and 3+ million annual survey responses.
• Scoping, integrating, and managing delivery of ~6 major custom client engineering and survey projects annually.
• Advocated with Qualtrics product management on behalf of client's strategic business needs. One delivered product feature was daylight savings time support in the CX Dashboards product, a critical need for my client.
• Digital experience evolution of enterprise customer's business through implementation and analysis of the Website and App Feedback product.

Provo, UT And Seattle, WA, US

• Founding member of the Qualtrics Technical Account Manager role
• Defined role's processes, boundaries, and grew team from first 2 members to several dozen.
• Transformed CX programs of enterprise customers with $1MM+ revenue.

Provo, UT And Seattle, WA, US

Team lead for support in SSO authentication, our XM Directory product, and email deliverability/SMTP servers.

Ann Arbor, Michigan, US

• Selected to individually tutor, mentor, and motivate more than 14 fellow students by the University of Michigan Science Learning Center administration.
• Held open access office hours and multiple individual appointments every week with both non-science and science majors to facilitate deeper understanding of biology course material.
• Synthesized a large amount of technical information into more digestible concepts and ideas through tutee instruction and Learning Center workshops.

Ann Arbor, MI, US

• Dr. Gnegy Lab - University of Michigan Medical School, Dept. of Pharmacology
• Investigated mechanisms of dopamine release and potential therapeutic agents for methamphetamine addiction.
• Awarded Dalton/Zannoni Fellowship -- Selected by pharmacology faculty to participate in competitive ASPET Summer Research Fellowship program. Concluded research with final oral presentation to Department of.
• Drug discovery for treatment of metastatic cancer cells in vitro.