Capacity Planning & Production Activity Control within Roller Cone business unit. Coordinated with Procurement, Logistics, Inventory Control and Manufacturing Engineering facilitating production schedules.• Led major router re-design eliminating redundant steps and creating uniform process logic across product lines.• All-time lead-time record achieved while in position.• Reduced annual heat treat consumable cost by over $28K annually as part of Hoshin A3.

Supervised capacity planning team & production control activity across 3 business units. • Streamlined and created “scripts” for metric reporting to Customer Service Manager and Business Unit Managers, including On-Time Delivery and Order Acceptance.• Created system track past-due shipments by root-cause, while generating daily date-change reports. This resulted in effective customer communication and decreased customer complaints.• Coordinated with Procurement, Logistics, Inventory Control and Manufacturing Engineering.• Increased safety awareness as member of Behavior Based Performance safety committee by re-designing method which “BBP” data is communicated back to shop floor. Formed and led 1st customer service small safety team.

Oversaw materials and logistics operations including: shipping, receiving, procurement, inventory control, and material handling.• Improved order traceability designing and implementing the company’s 1st order tracking system used in tandem with E2 ERP system.• Increased throughput and efficiency of production and shipping by working with manufacturing to design floor layout including workflow, inventory racking, and staging areas for a new facility.• Worked with Purchasing, Manufacturing, Quality, and Sales Managers forecasting material planning and revenue goals.

Tracked and scheduled orders from entry to shipment to ensure on-time delivery goals and customer satisfaction.• Created several custom controls and tracking tools within JDE that are now standard practices.• Improved on-time-delivery by over 20% within 1 year by implementing practices and procedures as part of a “turnaround” team.• Reduced number of steps in outside service process by over 30% by working with management team on Kaizen Blitz.• Analyzed historical data to forecast future utilization and risk.

In charge of guest experience and service at a store with over $35M in annual revenue.• Selected to be member of new-store opening team.• Managed as many as 60 team members and 6 team leaders during peak seasons.• Worked through the store team to achieve sales and guest survey goals, while maintaining budget controls.