Jacob S. Email & Phone Number

Birmingham, AL, US

Birmingham, AL, US

• People Management Background: Demonstrated strong people management skills and experience in coaching and developing team members.
• Data-Driven Decision-Making: Utilized data-driven decision-making and business judgment to identify trends and recommend changes to drive down fraud.
• Cross-Functional Collaboration: Worked effectively with various teams within the company to develop and enhance internal policies and tools related to fraud prevention and detection.
• Investigation and Problem-Solving: Coordinating and overseeing in-depth investigations into fraudulent member and shopper activity, using strong problem-solving and analytical skills to uncover unusual patterns and.

Birmingham, AL, US

• People Leadership: Demonstrated adept people management skills, consistently coaching and developing team members to excel in their roles.
• Cross-Functional Collaboration: Collaborated seamlessly across various departments to devise and refine internal policies and tools, enhancing the organization's ability to prevent and detect fraud.
• Forensic Investigations: Orchestrated and supervised comprehensive investigations into fraudulent activities by members and shoppers, adeptly utilizing analytical acumen and innovative problem-solving techniques to.

Birmingham, AL, US

• Team Leadership and Motivation: Successfully led, motivated, and coached a team of Communication Specialists focused on Partner Relations, driving them to provide best-in-class support for members, shoppers, and.
• Performance Improvement: Implemented performance improvement strategies by regularly reviewing performance metrics with team members and assisting them in creating improvement plans in order to succeed in their.
• Conflict Resolution and Escalation Handling: Served as the escalation point for my team, quickly resolving issues for members, shoppers, and retailers, and using these situations as opportunities for learning and team.

Birmingham, AL, US

• Customer-Centric Communication: Acted as the voice of Shipt, providing exceptional customer service to members and shoppers through various communication channels, including email, chat, and phone.
• Operational Excellence: Played a pivotal role in facilitating the success of order and delivery operations, ensuring smooth processes from order creation to delivery while exercising judgment to handle order issues.
• Problem Solving and Troubleshooting: Demonstrated the ability to quickly troubleshoot and report app bugs and issues, ensuring orders were accurate and delivered on time. Proactively solved unexpected problems.

Birmingham, AL, US

Santa Monica, CA, US

• YouTube Culinary Show Host: Established and served as the owner and chef of "TheVegetarianBaker" cooking show on YouTube, amassing a substantial global viewership exceeding 400,000+ loyal followers.
• Strategic Content Curation: Conceptualized and meticulously curated weekly episodes, employing top-notch editing skills to produce high-quality content tailored to a diverse global audience.
• Global Networking: Fostered valuable connections and collaborations with culinary experts from across the globe, strategically building a personal brand that resonated with both local and international.

• Innovative Live Show Production: Pioneered and produced a dynamic live show series featured on nom.com, broadcasting twice a week for a remarkable seven-month duration.
• Strategic Social Media Integration: Orchestrated a comprehensive social media strategy in tandem with the live shows, effectively engaging and expanding the online audience.

San Francisco, California, US

• Strategic Social Media Architect: Spearheaded the design, curation, and scheduling of engaging social media content across multiple platforms, fostering brand resonance and connection with the audience.
• Cross-Functional Collaboration: Collaborated seamlessly with cross-functional teams on diverse projects encompassing product design, recipe development, nutritional labeling, community expansion, and customer.

Burbank, CA, US

• Strategic Campus Engagement: Orchestrated and executed dynamic recruiting events on college campuses, strategically capturing the attention and interest of prospective college students.
• Talent Acquisition Facilitation: Played a pivotal role in the application and interview process for potential Disney employees, ensuring a seamless and efficient candidate experience.
• Proactive Candidate Support: Provided ongoing guidance and valuable insights to newly hired individuals, equipping them with insider tips and strategies for a successful and enriching journey within the Disney.

Burbank, CA, US

• Versatile Bakery Operations: Spearheaded various facets of bakery operations, encompassing bread preparation, dessert production, and meticulous plate presentation, ensuring top-tier quality in every aspect.
• Exemplary Performance: Maintained exceptional productivity and upheld Disney's exacting standards for both quantity and quality, consistently exceeding guest expectations.
• Customer-Centric Service: Skillfully engaged with a diverse clientele of all ages, delivering outstanding customer service and enhancing the overall guest experience.

New Berlin, New York, US

• Represented the company at the Natural Products Expo West in Anaheim, CA, showcasing Chobani creations served at the renowned SoHo Chobani Café.
• Promoted the brand with exceptional enthusiasm, engaging with and delighting over 10,000 attendees through Chobani offerings.

Bethesda, MD, US

• Efficient Service Coordination: Demonstrated agility in preparing plate ingredients and promptly delivering meals from the kitchen to accommodate up to 300 guests, ensuring a seamless dining experience.
• Aesthetic Ambiance Maintenance: Assumed responsibility for the meticulous presentation and maintenance of the dining room and outdoor terrace, consistently ensuring an inviting and guest-ready environment.
• Professional Development: Actively engaged in personal projects, acquiring valuable experience in service management, kitchen terminology, and leadership within a high-profile hospitality setting.

Bachelor'S Degree, Restaurant/Food Services Management

Associate'S Degree, Baking And Pastry Arts/Baker/Pastry Chef