Jacob Strohschein Email & Phone Number

Phoenix, AZ, US

Chicago, Illinois, US

Chicago, Illinois, US

• Provides expert level onsite and remote technical support
• Utilizes working knowledge of Active Directory to help identify access and permissions issues
• Frequently provides guidance, training and problem solving assistance to other team members
• Educates and trains users on information security policies and procedures
• Provides incident support for emergency patching of reported vulnerabilities
• Supports remote access to corporate resources via VPN and Citrix solutions

San Francisco, CA, US

• Provided expert level onsite and remote technical support in clinical and non-clinical environments
• Improved dashboards in Phoenix EUS facilities leveraging ServiceNow reports
• Supported Telecom Project in Oxnard, CA
• Supported EPIC EHR Project in Chattanooga, TN
• Supported Remote Call Centers Nationwide

Atlanta, Georgia, US

• Supported Windows 10 Migration Project in Phoenix facilities
• Assisted team with Incident Management
• Facilitated deployment of hardware equipment for new employees

Gypsum, Colorado, US

• Successfully established an IT Support Request process and developed a functional ticket system from under-utilized resources within Microsoft Office 365 at one of the country’s top Fixed Base Operations (FBO) for.
• Assisted System Administrator with issue resolution and documentation.
• Encouraged the use of technology to promote business growth (Marketing opportunities)
• Onboarding/Off-boarding process for employee IT devices
• Group Policy Object and User/Group Administration in Active Directory
• Network Drive File Permissions

Hanover, MD, US

• Provided IBM internal tier two incident response
• Diagnosed and repaired hardware failures on workstations and laptops
• Performed in-place operating system migrations from Windows XP to Windows 7/Linux
• Configuration and troubleshooting disk encryption software across Linux(LUKS) and Windows(Symantec) platforms
• Deployed and managed virtual machines across multiple platforms
• Recovered user credentials for several operating systems and multiple applications

Eagan, MN, US

I provided hardware and operating system support to Dell federal and small/medium business clients. My primary responsibilities included resolving software, hardware, and networking issues for Dell clients by troubleshooting, supporting, documenting case activities, and following up to ensure complete issue resolution. I resolved a variety of issues.

New York, NY, US

I provided technical support to America Online subscribers by utilizing training and previous experiences to troubleshoot issues with AOL Desktop software and Networks. I resolved connectivity issues on both Dial-Up and Broadband/DSL connections. I also documented the cases into our customers' files.

Hanover, MD, US

I was responsible for aiding in moves, adds and changes on the production floor during this short term contract. I worked with the Information Technology team to issue systems to new hires as well as moving users to new locations on the floor and ensuring equipment was fully functional.

Computer And Information Systems Security/Information Assurance

Education record

High School, Information Technology