• Led Software and Hardware Installations: Managed the setup and integration of complex software and hardware systems, ensuring seamless functionality and optimal performance. This involved meticulous attention to detail and a strong understanding of various technical requirements.• Software Maintenance and Updates: Regularly maintained and updated operating systems and software across multiple devices, resolving implementation concerns quickly. Demonstrated strong debugging skills and the ability to adapt to new technologies.• Support Request Management: Received, prioritized, and addressed support requests efficiently, maximizing resource utilization. This role required excellent problem-solving abilities and effective communication with end-users to understand and resolve their issues.• Team Leadership and Coaching: Acted as a team lead, guiding staff on company policies, procedures, and best practices. Enhanced operational efficiency and productivity by fostering a collaborative team environment and providing clear direction.• Network Infrastructure Optimization: Troubleshot and resolved network performance issues, including the installation and repair of network cables. This required a deep understanding of network infrastructure and a proactive approach to problem-solving.• Customer-Centric Solutions: Implemented customer-centric advertising workflows and optimized product displays to enhance the customer experience. This experience sharpened my ability to analyze consumer feedback and translate it into actionable improvements.• Vendor and Contract Management: Managed vendor relations and contracts, driving cost-saving strategies and securing premium pricing. This role required strategic thinking and strong negotiation skills.

• Directed team members to align their efforts with organizational goals, prioritizing tasks and setting performance targets.• Enhanced operational efficiency through structured daily task management and goal prioritization.

Worked for an incredible company and learned the 5 keys to success in their roles. I provided guest services, ran cash registers, managed large crowds, demonstrated leadership within my team, “put on many hats” when needed, and learned new roles whenever possible.