Jacob Hamilton Email & Phone Number

Rochester, New York, United States

• Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.• Developed strong relationships with clients, fostering trust and confidence in the implementation process.• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.• Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.• Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.

Rochester, New York, United States

• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.• Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.• Assisted account executives with strengthening client relationships through targeted solutions.• Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.• Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.

Rochester, New York, United States

Rochester, New York Area

• Proactively manage the customer service experience by researching, problem-solving and following up on client payroll or payroll tax issues based on the complexity of the issue• Provide knowledge of federal and state tax facts • Support and manage a client base of 250+ clients • Frequent interaction with management to help client retention across the company• Proactive in trying to identify potential revenue generating opportunities for the company whenever possible

Buffalo/Niagara, New York Area

• Assisted Buffalo Bills head reporter to provide team news content dissemination, including covering the NFL draft.• Transcribed interviews and conducted statistical research in order to fit a lede.• Interviewed professional players to develop stories published on teams’ official website.

Yellowstone National Park, Wy

• Lead employee, Responsible for all stock room procedures, which include taking care of all deliveries that go in and out of the store, organizing and helping associates locate merchandise. • Hired as a Sales Associate and was quickly promoted to one of the lead employees. • Efficient in all cash handling procedures; Responsible for maintaining a larger bank in order to give change to associates.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Gpa - 3.26 Major Gpa - 3.42

Activities and Societies: Student Managed Investment Fund Venture Works - Entrepreneurship Program

Business Economics, 3.45 Gpa

Activities and Societies: Finance clubDeans list: Fall 2015 Transferred to SUNY Geneseo in 2016 to pursue a degree in Business.

Advanced Regents Diploma, 93 Cumulative Average

Activities and Societies: Varsity bowling team captain