With over two years of experience in IT support, I am currently working as an IT Support Specialist at a church, where I provide various technical assistance to the staff and volunteers. I am also a student of cybersecurity, pursuing a Bachelor of Science degree from EC-Council University and holding multiple certifications in the field.My individual possesses core competencies in technical support, cybersecurity, and computer hardware troubleshooting. They ensure smooth operation of audio/visual presentations during church services and events, offer software and hardware support, manage antivirus software, and lead system performance improvement strategies. They have experience in managing user accounts, responding to critical situations, conducting pre-launch testing, and enhancing cybersecurity skills. My core skills in cybersecurity include:- Network Security: Proficient in implementing and managing security measures to protect network infrastructure from threats and vulnerabilities.- Ethical Hacking and Penetration Testing: Experienced in conducting systematic attacks on systems to identify security weaknesses and enforce countermeasures.- SOC Operations: Skilled in Security Operations Center (SOC) practices, including monitoring, detecting, analyzing, and responding to cybersecurity incidents.- Digital Forensics: Competent in forensic investigation techniques, capable of uncovering and analyzing digital evidence from various types of electronic devices.- Incident Response: Adept in developing and executing incident response plans to quickly address and mitigate security breaches.- Threat Analysis: Proficient in identifying, assessing, and prioritizing potential threats to maintain organizational security.- Vulnerability Assessment: Skilled in evaluating the security posture of systems and networks to identify vulnerabilities and recommend remediation strategies.- Cybersecurity Awareness and Training: Experienced in educating team members and staff on cybersecurity best practices, phishing prevention, and secure behavior online.- Regulatory Compliance: Knowledgeable in aligning cybersecurity policies and practices with industry regulations and standards to ensure legal compliance.- Risk Management: Competent in analyzing and mitigating risks associated with information security, ensuring the integrity, confidentiality, and availability of data.
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Account ManagerStashlete, Inc.Charlotte, Nc, Us -
Application Support SpecialistDexian May 2024 - PresentLake Mary, Florida, United States- Responsible for accurate ticket routing using the ServiceNow ticketing system, ensuring swift resolution of client issues.- Engage with technical teams to address and resolve issues, guaranteeing client satisfaction and operational continuity.- Oversee the maintenance and functionality of hosted applications on a private cloud environment, focusing on server and infrastructure reliability.- Proficient in ServiceNow for ticket management, emphasizing rapid response and issue tracking.- Expertise in analyzing and approving SQL code for database operations, ensuring data integrity and optimal performance.- Familiarity with hosting environments and infrastructure maintenance, capable of managing both in a high-demand setting. -
Data Compliance And Security SpecialistBrandgears Apr 2023 - PresentCharlotte, North Carolina, United StatesDeveloped and implemented data compliance strategies to ensure adherence to industry regulations and standards, maintaining the highest level of cybersecurity protection.Developed and implemented compliance strategies to meet industry regulations, ensuring top-tier cybersecurity protection.Conducted audits to identify vulnerabilities and recommend improvements, reducing data breach risks.Collaborated with teams to design security protocols for AI systems, safeguarding against cyber threats.Trained employees on data security best practices, fostering a culture of security awareness.Led incident response efforts, minimizing damage from security incidents.Stayed current on emerging cybersecurity threats to keep Brandgears AI ahead of risks -
Cyber Security StudentMy Cyber Security Journey Aug 2022 - Present
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Cyber Security InternCodealpha Apr 2024 - May 2024Remote -
It Support SpecialistSt. Peter Catholic Church Nov 2023 - Apr 2024Deland, Florida, United States-Provided IT support for audio/visual presentations during church services and events, ensuring seamless operation of sound mixers and projectors.-Offered application support for the church's front office staff, assisting with software troubleshooting and providing guidance on optimizing software usage.Delivered hardware support, including troubleshooting and maintenance of computer systems and peripherals, to enhance the efficiency of church operations.-Managed and maintained antivirus software, regularly updating virus definitions and conducting system scans to protect against malware threats.Collaborated with church staff and volunteers to understand their technology needs and provided solutions to improve overall IT functionality.-Assisted in the setup and configuration of audio/visual equipment for special events and presentations, ensuring high-quality audio and visual experiences.-Trained church staff and volunteers on the proper use of IT equipment and software applications.-Acted as a point of contact for IT-related inquiries and issues, offering timely and effective solutions to ensure the smooth operation of church activities.
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Workstation Support SpecialistFlorida Department Of Transportation Nov 2022 - Oct 2023Deland, Florida, United StatesProvided technical assistance to customers through phone and email.Documented 95% of customer inquiries and solutions systematically in a ticketing system.Analyzed computer issues, identifying root causes and implementing effective solutions with a success rate of90%.Diagnosed and resolved hardware and software problems on Windows and Mac OS platforms with an efficiencyof 98%.Installed operating systems, applications, and related hardware components -
Support AnalystTech Army, Llc Nov 2022 - Feb 2023Deland, Florida, United StatesManaged user accounts in the Active Directory environment, ensuring adherence to company security policies.Responded promptly to critical situations like server failures or data loss incidents.Conducted thorough pre-launch testing on new products and services to ensure compliance with qualitystandards.Facilitated training sessions for end-users on specific software applications and other IT-related topics.Led the development of strategies to enhance overall system performance through capacity planning andoptimization techniques. -
Tech Support SpecialistItsworthmore.Com Jul 2022 - Oct 2022Diagnostic Protocol ImplementationTroubleshooting and Diagnostics onhardware(laptop,desktop)Assess condition of devices and give value based onestimationTroubleshoot software related issues with OS(windows,linux, and MAC OS) -
Technical Support Specialist Level 2Nrtc Dec 2021 - Apr 2022RemoteAnalyzed support cases to ensure technical accuracy and identify necessary process improvements.Assisted a percentage of customers with various technical issues through email, live chat, and telephone.Developed and implemented new troubleshooting processes, with the goal of enhancing efficiency and customersatisfaction while reducing costs.Acted as the initial point of contact for a percentage of incoming technical service calls and emails.Identified opportunities to promote technical products and services, contributing to an increase in revenuesfrom a percentage of existing accounts -
Technical Support SpecialistTeksystems Aug 2021 - Dec 2021RemoteCollaborated with technical teams to define and achieve specific goals and objectives for system improvementsand upgrades.Implemented proactive monitoring procedures and tools to identify and prevent potential issues.Cultivated and sustained robust customer relationships, ensuring adherence to quality expectations.Worked collaboratively with internal teams to deliver precise information to customers and manage serviceaccounts.Provided technical demonstrations to enhance customer understanding of products, components, and systems -
Military Police OfficerUnited States Air Force Jul 2015 - Oct 2020Vandenberg Village, California, United StatesProvided physical security and law enforcement services for the protection of military personnel, facilities, andresources.Inspected work areas, resulting in improved adherence to and maintenance of safety standards.Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code ofMilitary Justice.Supervised military police activities, overseeing patrol operations, traffic control points, and special events.Responded promptly to emergencies, including natural disasters or civil disturbances, implementing effectivecrisis management -
Swim InstructorBear Paddle Swim School Nov 2014 - Jun 2015Mason, Ohio, United StatesManaged various age groups from ages 6 years old to 12 - Trained andguided swimming assistants on proper teaching techniques - Trainedin-pool safety instructions and provided special attention to those whoexperienced difficulty learning.Developed personal relationships with customers.Helped advertise the company at local events by dressing up as mascotand interacting with the community.
Jacob Henley Education Details
Frequently Asked Questions about Jacob Henley
What company does Jacob Henley work for?
Jacob Henley works for Stashlete, Inc.
What is Jacob Henley's role at the current company?
Jacob Henley's current role is Account Manager.
What schools did Jacob Henley attend?
Jacob Henley attended Ec-Council University.
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Jacob Henley
Associate At Brr Architecture & Adjunct Professor - Umkc (Structural Systems In Architecture I) At UmkcKansas City Metropolitan Area1brrarch.com -
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Jacob Henley
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