Jacob Wagner Email & Phone Number

Portland, Oregon Area

• Responsible for maintaining site reliability and optimizing multiple development and production AWS components:○ EC2 instances; both right-sizing and performance optimization, quarterly patching○ Performing Security.
• Developed, expanded, and supported Zapproved’s Legal Hold Pro application within an Agile environment (AWS,MSSQL, C#, TS/JS)○ Participation for on-call rotation to address any P1 issues○ Responsible for scoping feature.

Portland, Oregon Area

• Under very tight SLA’s, responsible for customer data migrations (ETL); writing database scripts to extract/exportcustomer data, followed by writing and updating migration application(s).
• Assisted our QA department with release testing. Rewrote and refactored an entire suite of E2E Selenium tests, and responsible for creating POC's of other testing framework(s).
• Responsible for tracking production bugs, writing up repo steps, and interfacing with the Product team to ensure they are given proper prioritization.
• Utilizing Sumo Logic, created a performance dashboard that pulls data from AWS in relative real time.
• Worked to become proficient in AWSTools used - MSSQL, Oracle, AWS, JS, Angular, C#, Agile Methodologies, and Protractor

Portland, Oregon Area

I joined Zapproved in the September of 2014 with the task of revamping and overhauling the customer implementation process. Notable accomplishments:* Nixed the dark age era of project management/implementation. I firmly believe that getting started with a new product should be as simple and straightforward as possible. To that end, I have created new.

Destin, Florida

* Provide prompt quality customer service along with support to Bankers and store management.* Perform wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. * Solicit new accounts and.

* Provided support for the CPU Division of Apple’s AppleCare, responsible for resolving a variety of issues ranging from operating system how-to's, software support, hardware support, hardware repair, and computer networking support.* Expert status obtained in Apple's OSX operating system, and Apple hardware related issues. * Ensured that the user.

Florida

• Communicated orally with key officials, managers and other support staff to convey technical information in meetings, presentations, and briefings.* I was directly responsible for producing the first paying customer by.
• Responsible for director level troubleshooting and training on the Connection Apps platform. Provided all technical support either remotely, or in person.* Accountable for solving complex issues with no blueprint to.

* Instrumental in orchestrating deals between New Orleans home owners and investors located throughout the United States.* Investigated and ascertained the whereabouts of displaced residents and psychologically assisted them throughout the entire sales process.* Conducted all house assessments and was entrusted with all aspects of the appraisal process.*.

• Provided superior customer service by catering solutions based both on customers needs and evaluating impacts of technological changes.
• Provided extensive technical troubleshooting both over the phone and in person regarding issues ranging from computer networking to sound system calibrations.
• Assisted on multiple in-home service calls which included complete computer network setups, office network troubleshooting, and home theater installations.
• Consistently exceeded sales goals and was ranked top 3 in the district.
• Responsible for training new hires within the department and ensured that they exceeded the expectations proposed in the Best Buy SOP Sales Excellence Guidelines.

B.S, Psychology

B.S. Psychology

Education record