Jacob Whalen Email & Phone Number

El Paso, Tx, Us

El Paso, Tx, Us

El Paso, Tx, Us

Act as a trusted authority for diverse inquiries from internal stakeholders, providing insights into our product, underwriting appetite, and various other ad-hoc requests.Identify and rectify system issues and quality lapses, ensuring accuracy in documentation and adherence to high standards. Stay vigilant about product quality and system functionality.Ensure knowledge transfer and alignment between product and operations teams. Stay updated with product changes and refine internal resources accordingly.Adhere to and enforce rigorous internal and external underwriting standards to manage policy nuances and maintain regulatory compliance.Utilize SQL, Tableau, and PyCharm to analyze underwriting data and uphold the integrity of our underwriting practices across different segments.Perform regular reviews of code repositories to guarantee the accuracy and reliability of our systems.

Provide operational support in a new market segment consisting of external Insurance Agencies and Insurance Wholesalers.Carry out a multifunctional role fielding coverage questions, classifying risks, articulating policy language, and collecting, as well as plotting field data for internal product development.Collaborate with internal stakeholders across domains including Risk Management, Appointments, Operations, Insurance Product Management, Engineering, and Product Management.

Austin, Texas, United States

Delivered outstanding customer service and support through various channels, including handling inbound calls, responding to emails, and managing chat interactions.Guided customers in their decision-making process by providing insightful advice on the most appropriate insurance solutions that best meet their unique business requirements and risk exposure.

Planned, managed, and launched eight separate art exhibits that featured hundreds of art pieces and attracted dozens of attendees.Featured artist at the prestigious Cranbrook Academy of Art and featured on the Studio Practice internet art series.Founded a studio practice applying design tools and informal studying to create a vast portfolio of unique generative art, visual design work, sound design/art, and other design projects.Established a global network of artists collaborating on design theory, sharing discoveries of new aesthetics, making cultural impressions on social media, and building creative online culture.

Utilized MDT (Mobile Data Terminal) to handle merchandise by counting product inventory bi-monthly, checking daily pallet deliveries, ordering daily product, sending product corrections, and tracking daily/weekly merchandise trends within the store. Executed store operations by planning tasks, informing employees of work duties, supervising the store through hourly store walks, and inspiring my teams to accomplish store goals. Directed operational teams and managed several responsibilities including boosting team morale, managing team development/learning, and resolving escalated customer issues. Worked closely with the store manager to apply various software and management protocols to operate the store with high-efficiency scores.

Planned and coordinated work activities of staff relating to labor necessities and scheduling.Formed relationships with private clients and helped facilitate their aesthetic preferences.Served as a link between owner and employees by handling questions and helping resolve work-related problems.

Greater Minneapolis-St. Paul Area

Bachelor'S Of Individualized Studies, English Language And Literature, General, 3.2

Associate Of Arts - Aa, Music, 3.7