My role is to help develop leaders to run strong, healthy businesses through coaching and support. A few things I do to help our owners are: Provide support and coaching to franchisees in the essential areas of the business; marketing, sales, production, financial, recruiting, hiring, training and skill development.Analyze the business information (eg., financial information, market information, staffing, management practices) of franchisees in assigned territory. Based on analysis, advise and consult with franchisees to drive business growth and achieve divisional revenue targets.Formulate strategies to assist franchisees in developing strategic business plans and establishing superior operational quality and high standards in assigned territory.Provide guidance and day-to-day operational support to franchisees on the successful leadership and operation.Facilitate, develop and organize training seminars, workshops and franchise owner “Peer Groups”.

I ran the New Unit Division, Service and Maintenance, Customer Service, and Lead Generation teams. My role allowed me to continually grow and develop the team and leaders that worked with me to help continue to provide top quality services.

ThinkingAhead recruits high caliber candidates for a list of global clients ranging in size from the Fortune 500 to the Inc. 5000. Unique in the marketplace, ThinkingAhead is an employee owned company with award winning consultants, widely recognized as subject matter experts in their respective specialties, including banking, sales, life sciences, healthcare innovation, nonprofit, IT and gaming, mechanical construction and manufacturing, energy, legal and security and physical infrastructure.

• Lead and manage teams of up to 26 people to achieve monthly goals through motivating, coaching and developing teams’ skills and analyzing data to drive consistent performance• Coordinate and implement needs-based sales training for retention, inbound, outbound, chat, and cross sale teams using Salesforce• Lead project manager on pilot team for business development to created different talk tracks, campaigns and products with help of operations and compliance teams. • Monitored calls for compliance, training and development purposes• Created monthly and weekly forecast • Designed and executed team and individual incentives to elevate culture and drive a level of excellence to perform consistently• Participated in Elite Partner Programs such as LegalZoom, Lendio, and more• Driving sales growth of 107% for 2019 & 103% for 2018 on $8.9mil goal

• Train retail store associates on sales methods and products• Driving product sales through customer interaction

• Sold software solutions, copiers and printers to businesses • Managed over 90 current accounts while generating new business accounts

• Learned principles of salesmanship and success (i.e. schedule, self-motivation, positive attitude, goal setting)• Attended over 650 hours of manager training on how to motivate, lead, and work with first year salesmen and student mangers• Managed and motivated 6 Student Mangers and an additional 18 first year salesmen• Group Total Retail Sales for Summer 2007- $144,100• Personal retail sales $169,400 (over 7 summers)