• Built relationships and served clients’ videography needs in the automotive, engineering, law and other various fields• Developed organized systems for scheduling, production, and billing• Operated a Canon 60-D, DJI Inspire One, Panasonic AG-DVX100B and audio equipment to record commercials, weddings, sports and more• Utilized Adobe Creative Suite programs such as Premiere Pro, Photoshop, After Effects, Audition and Encore to edit and master video productions• Tracked business processes through the use of Google Office suite of online applications• Filmed witness testimony in legal depositions that required adherence to production standards and strict confidentiality• Trained new and intermediate videographers for legal settings and currently maintain remote operation for syncing video transcripts

• Directly lead team of support managers and associates responsible for front-end, back-end, and overnight processes • Set clear and measurable operational goals for the team, track progress on a daily basis to ensure efficiency, identify areas of opportunity and protect the bottom line• Actively identify barriers to store sales performance and utilize cross functional resources to help diagnose issues and remove obstacles• Leverage financial reports and business data to develop strategies to exceed targets for $50 million retail store• Maintain schedules for different departments that ensure sufficient coverage while adhering to strict hourly budgets in order to leverage payroll of over 150 employees• Responsible for addressing escalated customer complaints and providing a resolution by making decisions that serve the customer and promote company values• Promote and encourage a team building culture amongst a diverse group of managers and associates• Engage, inspire and influence others by listening intently, identifying individuals’ strengths, and providing feedback and recognition• Encourage team to share ideas and empower to make decisions while providing guidance when necessary

• Oversee the execution of support processes that impact the customer experience and bottom line of a $30 million dollar store • Manage deliveries and inter-branch transfers in omni-channel market through third party delivery partners• Provide direct leadership over a team of 20 to drive critical operational processes of back end functions of the store• Partner with Assistant Store Manager and Store Manager to diagnose and address issues in a proactive effort to plan for success while maintaining alignment with overall company strategy and purpose• Conduct interviews to secure talented candidates for development in key positions• Promote a culture of safety, security and shrink prevention by reinforcing best practices and procedures daily

• Work with sales team to prepare and deliver technical sales presentations, translate and explain highly complex technical information to customer and potential customers• Work with team of technicians to translate and explain highly complex technical information to diverse client base in order to provide trusted service and drive sales• Ensure part orders are received accurately and pending repairs are executed within the anticipated time frame• Diagnose thousands of potential hardware and software issues found in cell phones, computers, and other personal and business devices • Train new technicians to complete common repairs at high success rates within target completion time• Generate additional revenue stream to the company through the resale of certified pre-owned and refurbished devices

• Edited structural blueprints to engineer’s specifications using AutoCAD software over the course of plan development• Created new and modified existing design details for dozens of multi-million dollar projects including schools, churches, hospitals, hotels and other businesses• Meticulously checked plans for errors and transferred engineer notes across blueprint sets for distribution• Visit sites with professional engineer to acquire data and ensure construction integrity • Expand and create new archive space to house continuously growing records for decades of blueprints and building specifications

• Communicated across departments to see orders through from initial design to completion• Completed thousands of custom promotional embroidery orders as part of a production team• Trained new employees on embroidery machines and quality standards of finished product