Jacob Tran Email & Phone Number

8/4A Bachell Ave, Lidcombe NSW 2141

• Diagnosed and repaired Cisco mechanical equipment, automated testing procedures, and configured routers and servers, boosting operational efficiency by 15%.
• Led multiple software projects using Agile methodology, trained new team members through structured onboarding programs, conducted comprehensive risk assessments, and provided technical support, enhancing team.
• Managed inventory using Excel and advanced data entry techniques, ensuring accurate tracking and a 20% reduction in equipment malfunctions.
• Coordinated with cross-functional teams to streamline processes, resulting in a 10% improvement in project completion times and enhanced project outcomes.

Unit 1/10/14 Lilian Fowler Pl, Marrickville NSW 2204

• 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐭𝐞𝐬𝐭 𝐬𝐲𝐬𝐭𝐞𝐦 𝐦𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞.
• Maintained and tested Niagara and Schneider systems, optimizing signal and IP configurations to improve response times by 10%.
• Installed and configured Modbus and BACnet points, upgraded Niagara program versions, and developed historical data points on PLCs, ensuring efficient system performance.
• Conducted regular system checks, reduced downtime by 15%, and assisted in implementing client requirements, enhancing service effectiveness.
• Collaborated with senior engineers to troubleshoot issues and document system performance metrics, leading to a 10% improvement in system reliability.

Vietnam

• 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐀𝐧𝐚𝐥𝐲𝐬𝐭.
• Analyzed financial data, planned budgets, and managed transportation operations, optimizing routes with SQL and Python functions.
• Created detailed Excel tables for financial planning, ensuring professional communication and error-free documents.
• Developed and implemented SQL and Python functions to evaluate the best shipping routes, integral to mission completion.
• Edited and formatted financial documents, ensuring accuracy and professionalism.

United Kingdom

• 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦 𝐨𝐟 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐧𝐞𝐞𝐝𝐬.
• Evaluated customer needs through detailed requirement analysis and supervised projects to ensure accurate results, achieving a 98% customer satisfaction rate.
• Analyzed data to assess user search needs using advanced data analysis techniques, ensuring accurate customer results and improving search relevance by 15%.
• Retrieved data and ensured that user queries on Google matched user intent accurately, contributing to a 10% increase in search accuracy.