Jacob Tran Email & Phone Number

8/4A Bachell Ave, Lidcombe Nsw 2141

• Diagnosed and repaired Cisco mechanical equipment, automated testing procedures, and configured routers and servers, boosting operational efficiency by 15%.• Led multiple software projects using Agile methodology, trained new team members through structured onboarding programs, conducted comprehensive risk assessments, and provided technical support, enhancing team problem-solving capabilities by 20%.• Managed inventory using Excel and advanced data entry techniques, ensuring accurate tracking and a 20% reduction in equipment malfunctions.• Coordinated with cross-functional teams to streamline processes, resulting in a 10% improvement in project completion times and enhanced project outcomes.

Unit 1/10/14 Lilian Fowler Pl, Marrickville Nsw 2204

𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐭𝐞𝐬𝐭 𝐬𝐲𝐬𝐭𝐞𝐦 𝐦𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞.• Maintained and tested Niagara and Schneider systems, optimizing signal and IP configurations to improve response times by 10%.• Installed and configured Modbus and BACnet points, upgraded Niagara program versions, and developed historical data points on PLCs, ensuring efficient system performance.• Conducted regular system checks, reduced downtime by 15%, and assisted in implementing client requirements, enhancing service effectiveness.• Collaborated with senior engineers to troubleshoot issues and document system performance metrics, leading to a 10% improvement in system reliability.

Vietnam

𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐀𝐧𝐚𝐥𝐲𝐬𝐭.• Analyzed financial data, planned budgets, and managed transportation operations, optimizing routes with SQL and Python functions.• Created detailed Excel tables for financial planning, ensuring professional communication and error-free documents.• Developed and implemented SQL and Python functions to evaluate the best shipping routes, integral to mission completion.• Edited and formatted financial documents, ensuring accuracy and professionalism.

United Kingdom

𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦 𝐨𝐟 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐧𝐞𝐞𝐝𝐬.• Evaluated customer needs through detailed requirement analysis and supervised projects to ensure accurate results, achieving a 98% customer satisfaction rate.• Analyzed data to assess user search needs using advanced data analysis techniques, ensuring accurate customer results and improving search relevance by 15%.• Retrieved data and ensured that user queries on Google matched user intent accurately, contributing to a 10% increase in search accuracy.