Jacob Teel Email & Phone Number

San Francisco Bay Area

At Seso, I quickly became well-versed in the Customer Success and Implementation team, assuming leadership roles in project execution. I successfully managed the onboarding of four new customers to Seso's managed and self-service payroll software, while also contributing to Go-To-Market initiatives and managing existing customers.Transformed Payroll Implementation - Created and rolled out a detailed project tracker that kept our active implementations on track. This tracker focused on thorough task completion to reduce errors and boost customer success.Innovated for Superior Customer Experience - Consistently enhanced products and processes to deliver an exceptional customer experience. Revised training agendas to better align with client needs, serving as a trusted advisor throughout each implementationCultivated Key Customer Relationships and Advocacy: Served as the primary point of contact and advocate during the transition to a new payroll system, ensuring a smooth and supportive go-live process. Shared best practices to help customers maximize efficiency.Drove Cross-Functional Collaboration and Process Improvement - Partnered with teams across Product, Engineering, and Sales to optimize processes and improve service delivery through coordinated efforts.

Palm Desert, California, United States

Implemented 9 vendors onto the website, meticulously creating and managing their brand information while listing all products for effective market representation.Successfully integrated Cin7 inventory management software to guarantee efficient order management within a robust system.Produced comprehensive user manuals tailored for vendors, streamlining their onboarding process for a user-friendly experience.Crafted and optimized website design and user interface to enhance user experience for customers and vendors, to provide familiarity and ease of navigation.

Los Angeles, California, United States

As the Lead Project Manager, Best-Practice Consultant, and Product Trainer, oversee complex payroll and HRIS software implementations for multiple industries to optimize clients' business efficiencies.Coordinate cross-functional teams, including HR, Operations, Finance, Sales, Setup, Legal, Contracts, Development, Customer Support, and Account Management, to ensure project alignment and accountability for deliverables, objectives, and timelines, resulting in successful implementation and customer satisfaction.Proactively analyze data sets and client workflows to anticipate needs and assess risks, creating efficient and scalable processes that drive 100% system utilization and maximum ROI for clients.Lead virtual and on-site training sessions for diverse audiences, including C-Suite executives, client admins, employees, and managers, using a train-the-trainer approach to instill best practices and compliance standards.Identify opportunities for cross-selling by conducting gap analyses and solution design sessions to recommend system enhancements that benefit clients.Collaborate with Product Management to gather and summarize client feedback on system features or functionality, improving processes and products, enhancing user experience, and promoting client retention.

Greater Chicago Area

Manage exterior landscaping for over 600 locations on a day-to-day basisIn charge of scheduling, following up, and maintaining a relationship between vendors and SMS AssistWork and achieve budget goals to ensure expected profit on all accountsLearn and review contracts and scopes of work for all accounts and clientsCreate and analyze Excel documents to track services and costsIn constant communication with vendors to ensure emergency services are completed promptly Direct contact between vendors and SMS Assist

Chicago, Illinois

Sales consultant for Fletcher Jones Volkswagen in downtown Chicago. On a daily basis I meet with clients, make phone calls, set appointments, help customers find the perfect automobile, and conduct follow up calls to ensure satisfaction. I have gained skills in customer service, sales, marketing, branding, negotiation, and the importance of customer follow-up.