I help lead our Services department in delivering MSP and Professional/Project services across the nation. My focuses include project/process optimization, quality assurance, personnel management & development, and research & development for our Services Portfolio.Architect, design, and review proposals to assist in creating our scope of work documentation for our service offerings:- Server, Storage, and Network Infrastructure- Security Solutions (Antivirus, Firewalls/Perimeter Security appliances)- Active Directory- IP scheme/overall network configuration- Backup and Disaster Recovery Plans- Other areas of the IT spectrum

I lead a team of engineers that delivered technical services to over 40,000 clients nationwide. My role required attention to detail, the ability to problem solve and process information quickly, and the knowledge to accurately articulate information to others of varying levels of technical experience.

My primary responsibility was to execute IT project work: network & server infrastructure upgrades and installs, firewall installations, Office 365 migrations, and projects in a number of other areas.I also assisted in maintaining the infrastructure for MSP clients as a tier 3/4 escalation resource.I helped to create a number of standard operating procedures centered around project work, helped refine deliverable documentation and assisted with the launch of an internal documentation process.

Aid in maintaining all aspects of this small business' IT as well as some additional branding responsibilities.• Network & Server Administration• Database Administration/Application Management: Network(multiuser) accessible installs of Quickbooks, ACT!, and UPS Worldship• System Administration: Windows workstations, Group Policy Controlled• Web Development: Website graphic design and back end coding• Graphic Design: Branding, Logo and business card design• On Call Tech Support

Designed and Implemented network infrastructures for clientsProvided Tier 2/3 support for customersWorked primarily in the Small and Midsize Business (SMB) MarketConfigured and supported the following:Network Equipment:• Cisco Adaptive Security Appliances• Cisco Routers and Switches• Netgear Unified Threat Management Appliances• Ubiquiti Wireless systemsServer Operating Systems:• Windows Small Business Server (SBS) 2011, 2008, 2003• Windows Server 2012(R2), 2008(R2), 2003Software:• Office 2013, 2010• Quickbooks (Multiuser Client/Server Implementations)• ACT!

• Level I support for applications for post-acute healthcare companies• Assisted clients to maintain established compliance standards (HIPPA and others) by resolving issues with applications, hardware and infrastructure• Provided remote technical support for hardware, software and network environments:- Laptops, Mobile devices, Thin clients, Desktops- Windows XP & Windows 7, Microsoft Office, Citrix applications, Oracle, Kronos, McAfee Endpoint Encryption & Antivirus, ADP- Network Printing, Drive Mappings, Active Directory Permissions & passwords, File Transfers, Solarwinds network monitoring- General Connectivity Issues for LAN Networks

• Promoted to Team Lead in less than 1 year• Hired, supervised, and trained team members to achieve Target sales, service and presentation goals• Managed teams that provided excellent service to Target guests• Assisted guests in finding merchandise: both face-to-face and indirectly by supporting the sales floor team• Helped to keep the Target brand experience consistent, positive and welcoming for guests• Planned and executed to set new merchandise on sales floor• Consistently met sales goals for departments• Helped create culture around great guest service and sales metrics

Was responsible for executing backroom(warehouse) logistics:• Kept merchandise organized and accessible• Maintained a clean, great-looking store• Quickly and accurately responded to merchandise requests• Assisted in pushing merchandise from backroom to sales floor

• Provided systems support for all university staff at the Pyle CenterResponsibilities included client side support for Microsoft products, network file sharing and printing, hardware and software installation, deployment of network based solutions, and management of local and network software systems

• Provided customer service and support to clients with scheduling issues/concerns• Was responsible for entering conferences into the scheduling system