Jacob Vu Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Washington, United States

Senior Product Manager at AssuranceIQ managing the Life LOB/CRM platform and the agent licensing and appointment tooling including building 0 to 1 platform services and overseeing end-to-end integrations with Fortune 500 insurance carriers and managing the engineering teams associated.Responsibilities include:1. Leading and launching API-based product integrations and on-boarding new insurance carrier products onto AIQ platform (Life, Medicare). - Creating data mapping, system design, architecture and data flow diagrams to drive technical discussions with engineering- Testing API endpoints and authentication methods using Postman- Owning 10+ E2E API integrations and services including the quoting engine, application submission, UW engine, results engine and CRM- Building dashboards in Datadog to monitor product performance including API usage and performance, errors, etc. for 10+ APIs and 5+ integrations- Managing partner relationships2. E2E product development lifecycle including managing two products and engineering teams for the Life line of business (CRM, platform services) and Agent licensing and appointment tools.- Leading agile ceremonies including sprint planning, backlog grooming, etc.- Writing user stories and acceptance criteria for engineering to work on, including completing usability testing- Defining, leading and owning product roadmap, strategy and vision working with business and tech stakeholders/leaders to understand where we are, what we are looking to do and what we need from the product3. Initiating and executing new sales platform for Life LOB.- Completing UI/UX design in Figma working closely with Product Design- Creating user stories and breaking down work for engineering- Getting alignment from key business and technical stakeholders4. Establishing and tracking key metrics for products including creating product success metrics.- Building Looker dashboards to track metrics- Aligning with stakeholders on KPIs and OKRs

Co-Founder of Run By Ideas, an Atlassian/project management consulting firm and creator of WorkshopIQ.Responsible for:1. Inventing and building WorkshopIQ from 0 to 1.- Creating UI/UX designs in Figma for engineering teams to execute on- Creating technical solutions and architecture for product including writing user stories and testing functionality- Defining and owning product roadmap, vision and strategy leveraging customer insights,data analysis, business objectives, stakeholder input, and market research to identify high impact initiatives- Creating marketing materials, EULAs, privacy policies, user guides, etc.- Developing Go-to-Market strategy and pricing strategy including completing market research and customer research to identify target customer demographics, competitors, product offering gaps, etc.- Establishing product roadmap, strategy and vision driving execution of work and shaping the product's future- Establishing KPIs and product success metrics, using Looker and analytical tools to track metrics- Leading engineering team of 3, completing agile ceremonies including sprint planning, backlog grooming and reviewing engineering work- Using GenAI and ML to develop and embed features for WorkshopIQ2. Founding consulting firm, Run By Ideas.- Leading business development and sales, creating sales pipelines and presenting to prospective clients, generating six figures in revenue and driving revenue growth- Developing marketing materials including creating website posts and articles to drive SEO and traffic to website- Hiring and managing employees, ensuring project work is executed- Providing consulting services to clients, managing and delivering project work successfully- Managing day to day operations including being responsible for finances of firm- Establishing relationship and building partnership with Atlassian, becoming Atlassian Solution Partner in Year 1

Vancouver, British Columbia, Canada

Product Manager at Geotab managing the Getotab Telematics Platform FedRAMP version. Responsibilities included:- Built and managed product roadmap to support team goals and strategy- Created preliminary design concepts, and worked with engineering across multiple teams to implement and iterate- Initiated and prioritized projects within engineering, assist in determining the best technical implementation methods, track product development, and develop product launch plansHighlights include:- Managed GTP FedRAMP delivering critical and complex features increasing the user subscription count of our service by 10% YoY - Identified improvements to the FedRAMP feature request process reducing average feature delivery times by 6%- Migrated internal users to JIRA / JIRA Service Desk including providing assistance in configuring their projects (workflows, issue types, etc.) for 3 business units- Lead business transformation projects including overhauling the change management process resulting in more efficient business processes- Change Advisory Board chair governing the change management process, facilitating the board meetings and working as the SME- Identified pain points and improved the pre-sales operations process reducing the time to sign customers by 3%- Built strong relationships with high level executives to ensure business objectives were being met in strategic projects- Facilitated key operational processes such as resourcing, internal engagement and communications for the organization

Vancouver, British Columbia, Canada

Program Manager at Fraser Health leading complex multi-disciplinary projects for the Health Authority. Responsibilities included:- Worked closely with project teams to execute on project deliverables within agreed upon timelines and budgets - Worked with stakeholders to planned requirements, identified risks, managed project schedules, and communicated clearly with cross-functional partners- Managed communication of progress/status within the core team and external to the team (e.g., customers, partners, etc.). Escalated issues as necessary and drove the resolution of escalations- Identified, communicated, and collaborated with relevant stakeholders within one or more teams to drive impact and work toward mutual goals.- Analyzed utility data and identified opportunities to reduce energy, using SQL and data analysis skills to find inefficiencies and opportunities for improvement- Established and tracked program KPIs, aligning with leadership on OKRs and presenting on a quarterly basisHighlights included:- Managed medium sized projects (up to $1.5m in value) completing them on-time and on-budget- Assisted organization meet energy reductions goal of over 12% annually- Raised $188,000 to the portfolio budget from third party partners- Re-vamped the utility payment process reducing late fees by $10,000 annually

Toronto, Ontario, Canada

Project Manager at HHAngus managing electrical engineering projects. Quickly became point of contact for one of HHAngus' largest projects at the time. Responsible for electrical design and project execution of large scale projects.Responsibilities included:1. Electrical design for commercial buildings- Completed electrical designs in CAD for commercial buildings, ensuring that building designs followed specific standards, best practices and electrical codes- Coordinated work with interior designers and architects2. Project management for projects- Managed projects for clients, ensuring that work was completed on-time and on-budget- Completed project planning, scheduling of work and coordinating cross-functionally- Attended client meetings as client-facing representative of firmHighlights include:- Completed electrical design and project execution of EY Tower- Completed retrofit projects of TD Towers 1-6 on time and on budget

Kitchener, Ontario, Canada

Project Manager at MNE Engineering managing electrical engineering projects in the construction space. Managed project budgets ranging from $10,000 to millions.Responsibilities included:1. Electrical design for commercial buildings- Completed electrical designs in CAD for commercial buildings, ensuring that building designs followed specific standards, best practices and electrical codes- Coordinated work with interior designers and architects2. Project management for projects- Managed projects for clients, ensuring that work was completed on-time and on-budget- Completed project planning, scheduling of work and coordinating cross-functionally- Attended client meetings as client-facing representative of firmHighlights include:- Assisting a manufacturing company reduce their utility bills by 20%- Completing project on 20 story retirement facility on time and on budget