Jacob Westbrook Email & Phone Number

Exeter, England, United Kingdom

• Managed over 50 Saas Applications / Cloud Services and negotiated deals that brought the IT operations team 30% under budget (Including Google Suite, Atlassian Tools, Microsoft 365, Keeper and Slack).
• Articulated complex IT concepts to non- technical staff members, with a 100% customer satisfaction score for all my support requests.
• Improved fleet management and IT processes with Jamf for onboarding automation and optimized patch management, saving technicians, on average, an hour daily.
• Successfully managed day-to-day tasks and IT projects including office relocations and software migrations without downtime.
• Set up and supported monthly company meetings with complex audio- visual solutionsTracked and maintained all physical and software assets and facilitated the recycling of over 600 assets.
• Responsible for the On-boarding and Off-boarding of all staff; providing the equipment and the induction and security training

Brighton And Hove, England, United Kingdom

Primary Responsibilities:1. Ticket Management: Handled tickets on ManageEngine, ensuring a high completion rate and quick first responses.2. Active Directory: Maintain user accounts, permissions, and automate tasks with PowerShell scripts, saving hours of technician time daily.3. G-Suite Administration: Manage user accounts and groups on G-Suite for.

Exeter, England, United Kingdom

• Produced bespoke marketing materials, including promotional posters, leaflets and company clothing
• Maintained social media platforms ensuring regular uploads in order to remain engaging
• Streamlined group organisation and file management by using the google drive and keeping it organised
• Filmed, edited and produced a tour VLOG documenting a 3-week tour of the UK spanning 7 different cities
• Arranged, recorded, edited and produced live music from various performances, including multiple 2-week stint sell-out runs at the Edinburgh Fringe
• Consulted with various printing and clothing design companies, ensuring a withstanding positive business relationship with them, securing a company discount for all future purchases on the agreement of continued business

Exeter, England, United Kingdom

• Toured the USA performing in multiple states over a 3 week period from Florida to New York City
• Toured the UK perfoming in 7 cities
• Performed in 3 sell-out shows at the Edinburgh Fringe in 2018, 2019 and 2021 (Semi-Toned presents: Sidetracked, Semi-Toned presents: Life on Mars and Semi-Toned presents: A Study In Burgundy)
• Recorded EP - Strike Three

Brighton, England, United Kingdom

• Devised and implemented team-building activities that were engaging, fun and useful for children between the ages of 13-17
• Oversaw mission trip to Wales
• Oversaw camping retreat for group-bonding experiences
• Kept activity rooms and equipment organised and clean
• Ensured a welcoming and supportive environment to encourage participation
• Ensured exercises were performed in the correct manner to prevent on-site and off-site injuries

Bachelor Of Arts - Ba, Politics And Philosophy, 2:1

Activities and Societies: Semi-Toned, Exeter University Jazz Orchestra

Gcses: 4A*S, 6As, 2Bs; A-Levels: Aab (Maths, Politics, Philosophy)

Activities and Societies: Brighton College Swing Band Brighton College Chamber/Chapel Choir Brighton College Rugby Club Brighton College.