Director Of Global Support Operations
CurrentAs the head of support operations my responsibilities leading our omnichannel global support Tier I & II structure. Build and maintain BPO, vendor management, and develop/report on KPIs.
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@symplicity.com
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1 phone found area 703
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Jacob Harper is listed as Strategic Operations | People Leader | Change Management at Symplicity Corporation, based in Mcveytown, Pennsylvania, United States. AeroLeads shows a work email signal at symplicity.com, phone signal with area code 703, and a matched LinkedIn profile for Jacob Harper.
Jacob Harper previously worked as Director of Global Support Operations at Symplicity Corporation and Manager of Client Support at Symplicity Corporation. Jacob Harper holds Ma, Student Affairs In Higher Education from Indiana University Of Pennsylvania.
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Over 10 years of strategic operations and people leadership experience. Excel at developing and implementing company goals while setting the standard for an exceptional customer experience. Passions: Operations Leadership | Strategic Project Management |Change Management |Budget and Forecasting | Customer Advocacy
Listed skills include Management, Leadership, Higher Education, Student Affairs, and 16 others.
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Arlington, Va, Us
As the head of support operations my responsibilities leading our omnichannel global support Tier I & II structure. Build and maintain BPO, vendor management, and develop/report on KPIs.
Arlington, Va, Us
Directly provide oversight of product support specialists and of the development team, implementation specialists, and account managers. Responsible to ensure satisfaction of over 800 institutions of higher education (domestic and international), regarding support services. Cultivate relationships through continuous contact and follow-up to ensure continuity of services and satisfaction.
Appointed by the President of the University, reporting to the Vice President of Student Affairs my responsibilities include: ensure access of Student Affairs services to all students; directly supervise a graduate assistant and indirectly supervise three Area Coordinators and two administrative assistants, while providing general oversight and development of the student conduct process, international student orientation, commuter relations, and serve as an advisor to the Vice President for Student Affairs regarding all student issues/concerns; allocate and manage a budget of over $30,000, serve as the Co-Chair of the Behavior Intervention Team and a member of the Director on Call team.
Reporting to the Vice President of Student Affairs my responsibilities include: directly supervise a graduate assistant and indirectly supervise three Area Coordinators and two administrative assistants, while providing general oversight and development of the student conduct process and serve as an advisor to the Vice President for Student Affairs regarding all student issues/concerns; allocate and manage a budget of over $30,000, serve as the Co-Chair of the Behavior Intervention Team and a member of the Director on Call team.
Reporting to the Director of Housing and Residence Life provided direct supervision to 15 paraprofessional staff and all first-year residential facilities (5 traditional style residence halls). Managed and allocated a budget of $10,000 for residential education. I served as a professional on-call for the department to provide crisis response.
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Jacob Harper works for Symplicity Corporation.
Jacob Harper is listed as Strategic Operations | People Leader | Change Management at Symplicity Corporation.
AeroLeads has found 1 work email signal at @symplicity.com for Jacob Harper at Symplicity Corporation.
AeroLeads has found 1 phone signal(s) with area code 703 for Jacob Harper at Symplicity Corporation.
Jacob Harper is based in Mcveytown, Pennsylvania, United States while working with Symplicity Corporation.
Jacob Harper has worked for Symplicity Corporation and University Of Pittsburgh At Johnstown.
You can use AeroLeads to view verified contact signals for Jacob Harper at Symplicity Corporation, including work email, phone, and LinkedIn data when available.
Jacob Harper holds Ma, Student Affairs In Higher Education from Indiana University Of Pennsylvania.
Jacob Harper is listed with skills including Management, Leadership, Higher Education, Student Affairs, Marketing, Qualitative Research, Community Outreach, and Consumer Relations.
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