Director Of Service Delivery – Enterprise Complex Projects
• Achieved consistent 10% year-over-year revenue growth within the department, boasting the highest revenue per project in the company and successfully meeting/exceeding the current $1.6M revenue goal, all while managing a staff of 13• Developed a Comprehensive Complex Projects Playbook, ensuring controlled execution, predictability, and clear engagement guidelines with boundary partners, driving business relationships and project success• Established industry standards and processes that reduced project execution intervals by an average of 30 days, streamlining operations from 180 days to as low as 30 days by focusing on extracting synergies from cross-functional teams• Led director-level success measure scoring and reviews, resulting in process refinements and improvements, ultimately contributing to successful revenue attainment and goal execution• Pioneered a custom-tailored approach for handling complex projects, intricate designs, part ordering, and unique solutions, significantly enhancing customer communication and satisfaction• Standardized and optimized the approach to technical project solutions within just 4 years, reducing discrepancies and eliminating redundancies to drive a frictionless and revenue-growing approach to complex project oversight