Archery instruction, sales and marketing

Direction and execution of outreach support strategy. Leveraging marketing, communications and technology campaigns to empower the practice in reaching business goals and client satisfaction.

Managed, led, and coached Materials Support team consisting of 25-27 hourly UAW employees spread across 3 different buildings on the GE Evendale campus. Oversaw the scheduling, coaching, personnel allocation, and disciplinary actions.• Reduced average weekend and daily overtime expenditures by 36% through increased communication between Materials Support team and customer base, aligning overtime assignments with true business need.• Fostered culture of accountability within Materials Support team to center on shift responsibilities with a focus of "all hands-on Deck" to better serve customers via cross-training efforts to increase team flexibility and effectiveness.• Reduced non-value-added, surprise project assignments by strengthening lines of communication providing more scheduled and proactive service.• Served as the primary backup to senior management for Plant Control Center meetings and operational coverage. • Made improvements in safety, training, and production quality as an active member of EHS Safety, Teaming and Quality teams while partnering with union employees. • Carries active government clearance and supported efforts for engine development programs for military contracts.

Oversaw an enterprise workflow system and administering access by authorized users in six offices to the firm’s case management system. Orchestrated and executed high-profile projects centered on upgrades to databases and application servers.• Supported enhancements to the case management system by providing key support to the IT development and systems teams, engaging in project coordination, business process analysis, and requirements gathering. • Developed optimal strategies for process improvement and change management, consulting with firm leadership.• Led vision, strategy, and execution for all facets of information security to safeguard confidential and highly sensitive firm and client information from unauthorized access and release.• Served as the primary point of contact for all firm employees on Microsoft SharePoint issues and changes.• Authored and updated training documentation that serves as a continuing reference for users of the firm’s Document Management System.• Addressed and resolved a backlog of 60 support tickets, lowering the volume to an average of 10 issues at any given time.

Effectively managed 50 direct reports operating across the Document Management, Deed, Process Service, and Bankruptcy departments engaged in the intake and production of legal documents, reaching a peak of 1000 physical documents and up to 300 digital files each day.• Oversaw line of business processes relating to all Bankruptcy and Foreclosure matters. • Ensured compliance with client directives and a complex landscape of county, state, and federal regulatory and legal requirements.• Served as a trusted advisor and subject matter expert with respect to the firm’s enterprise case management system, working with management and the IT development and systems teams on process improvement, automation, and integration projects.• Active role in client engagement, participating in weekly calls to examine requirements and performance; attended foreclosure auctions to ensure the satisfaction of client bidding requirements.• Assumed a leadership role in the execution of an electronic filing initiative for the state courts, serving as the point of contact for project team members, IT stakeholders, and court officers.• Maintained legal documentation on behalf of a process service company and provided testimony in legal matters relating to process of service.

Directed a team of six paralegals engaged in the creation of bids for foreclosure sales in accordance legal, technical, and client requirements. Garnered a promotion to manage foreclosures in Kentucky prior to the 90-day review.Responsible for the organization, filing and followup for all filings and recordings in Hamilton County. Real Estate title exams in Hamilton and Butler Counties. Supervised Sales Team for Kentucky Master Commissioner Sales.• Attended foreclosure sales to ensure the satisfaction of client bidding requirements.

Investigated abuse/neglect allegations. Partnered with county departments to protect and preserve the stability of children in the home.