• Performs local, national staffing as Liaison between staff/vendors/facilities to meet daily needs• Contacts daily over 60 hospitals/facilities to update needs• Arranges nurse orientations and shifts• Coordinates confirmation and reassignment of 7AM shifts 2 hours prior to start of the shift for all said facilities every morning• Maintains confidentiality and communicates with 300+ nurses and 75+ vendors regarding HCA staffing, policies, procedures, scheduling, cost centers, credentialing, clinical concerns, and compliance• Special projects and overtime as neededo HWS “Office of the Year 2016” with increases in: HCA growth revenue (50.2%), external gross revenue (69%), gross margin (51%), and per diem hrs/day (15%)o Contributed to regional record highs in the Nashville office for 2016, including all-time-high fill rates and shift comp in Quarter 4 for Capital region (HWS nurse count up to 231%), record fill rate for South Atlantic region (up 200%), record fill rate for Tri-Star region (up 41%)

• Acted as an advocate for individuals in regard to community relations• Safeguarded participant and residence funds and completing appropriate documentation• Provided training and assistance to all clients in making healthy dietary choices, and any pre-established orders by medical professionals • Ensured implementation of Individual Service Plans (ISPs) and documentations outcomes accurately and in a timely fashion o Report any incidents identified in the Incident Management Bulletin, safety issues, and workplace injuries immediately • Maintained and adhered to ethics of confidentiality• Implemented the importance of community involvement, social interactions, and maintaining relationships

• Maximized customer operational performance by developing staff through coaching, counseling, and disciplining employees• Resolved customer grievances in accordance to company protocol• Operated POS cash register to manage cash, credit, and debit card transactions for all inventory o Recommended, selected, and ordered inventory based on customer requests• Determined stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage• Encouraged and practiced good security methods and procedures with associates for the protection of employees and customers