Senior position within End User Support

Expedient Technology Solutions delivers comprehensive IT services & solutions for businesses throughout Southwest Ohio, including neighboring states, & international locations. The core of these services is Stress Free IT which is an IT managed services where ETS acts as the complete IT department delivering proactive and strategic support to our clients.

MTC Technologies was purchased by BAE November of 2008. I transferred to BAE as a result. Total time is compiled with time in both companies served.Install, configure and maintain software/hardware on IBM compatible desktops and laptops (Windows platforms) for over 4,000 company employees.Provide over the phone support for MS Office related programs, E-mail, Webmail (MS Exchange), company related intranet sites, Time sheet issues and support for many other software programs needed for company business.Provide desk-side support for all of the above as well as any and all hardware related issues, ranging from peripheral devices to multi-functional network printers/scanners and any other specialty hardware.Working with Active Directory objects (such as unlocking, resetting passwords, changing permissions, setting up e-mail forwards, ect).Performing tape backups of critical system data.Purchasing, tracking work in tickets, asset tracking and more…

Install, configure and maintain windows server and active directory objects in an application-hosting environment.Install and deploy IIS managed services for over 300 web and FTP sites.Setup and management of fifty Microsoft SQL databases.Supervise the overall data backup operations for more than fifty individual servers.Receive, configure, and deploy new equipment for corporate use.Provide over the phone support for E-mail (all clients), Dial-up, ISDN, DSL issues as well as support in all the Windows operating systems.

Security firm for all types of businesses.Maintained personnel security using electronic surveillance equipment.Performed sentry tasks such as roving watch and access control.Directed personnel movement during crisis situations.